Overview
Panda Home Care, located in Glastonbury, Connecticut, has been providing non-medical in-home care since 1987. The agency is state-approved and emphasizes a commitment to quality service, ensuring that clients receive the support they need to remain at home safely. The office staff is noted for their prompt and courteous responses, with an emergency line available for urgent needs outside of regular business hours.
Services & Support
Panda Home Care offers a range of services designed to meet the needs of clients at various stages of life. Their offerings include companion services, homemaking, overnight care, live-in care, respite care, and temporary care. The agency also provides after-hours emergency on-call services, which is a significant advantage for families requiring immediate assistance.
Care Approach & Staff
The agency is recognized for its effective matching of caregivers to clients, ensuring that the specific needs of each individual are addressed. Many reviews highlight the caring nature of the staff, with some caregivers being described as compassionate and dedicated to improving the quality of life for their clients. However, there have been concerns regarding the reliability of some caregivers, with reports of missed appointments and insufficient follow-through on care tasks.
Who They Serve
Panda Home Care primarily serves elderly clients who wish to maintain their independence at home. The agency aims to support individuals through various life stages, providing essential non-medical assistance to enhance their daily living.
What Families Say
Families have shared mixed experiences with Panda Home Care. Positive feedback often highlights the professionalism of the office staff and their responsiveness to concerns. However, some clients have reported challenges with caregiver reliability and the adequacy of care provided, particularly regarding consistency and task completion. One family noted that despite efforts to address issues with caregiver performance, they faced ongoing challenges in receiving dependable service.
Room for Improvement
While many clients appreciate the compassionate care provided, there are concerns regarding the reliability of caregivers. Instances of missed appointments and inadequate task execution have been noted, suggesting a need for improved oversight and training to ensure consistent quality of care.
Summary
Panda Home Care in Glastonbury, Connecticut, has established itself as a trusted provider of non-medical in-home care since 1987. With a focus on compassionate service and a variety of support options, the agency aims to meet the needs of elderly clients. While many families commend the responsiveness of the office staff and the caring nature of some caregivers, there are areas for improvement, particularly concerning caregiver reliability and consistency.
