Overview
Masonicare Home Health, Hospice & Palliative Care, located in East Hartford, Connecticut, offers a range of services designed to support patients during critical times following hospitalization, surgery, or illness. Their team provides skilled medical care, as well as hospice and palliative care, ensuring that patients receive compassionate support in the comfort of their homes.
Services & Support
Masonicare provides a comprehensive suite of home health services that includes nursing care, physical therapy, occupational therapy, speech therapy, and home health aide support. Additionally, their hospice services focus on symptom management and emotional support for both patients and their families. The organization emphasizes a patient-centered approach, aiming to accommodate various care needs through skilled clinicians and support staff.
Care Approach & Staff
The staff at Masonicare consists of licensed professionals, including registered nurses, therapists, social workers, and certified home health aides. Families have noted the care team’s compassion and dedication, with caregivers often described as supportive and attentive. However, some reviews indicate inconsistencies in communication and scheduling, which may affect the overall experience for families.
Who They Serve
Masonicare serves a diverse range of patients, including those in need of hospice care, home health services, and support for chronic illnesses. Families have shared experiences of receiving timely assistance, particularly during critical end-of-life situations, highlighting the importance of the organization’s support during these challenging times.
Service Area
Masonicare operates throughout Connecticut, with several regional branch locations that allow them to reach a wide array of communities. This extensive service area enables them to provide care to over 1,200 patients daily.
What Families Say
Families have expressed gratitude for the support received from Masonicare, particularly during difficult times. Many reviews commend the caregivers for their kindness and the effective communication from the team. However, some families have raised concerns about scheduling issues and the management of care, noting that there have been instances of staff turnover and a lack of continuity in care.
Room for Improvement
Some families have reported challenges with communication and scheduling, indicating that there can be inconsistencies in care delivery. These issues have led to frustrations regarding timely visits and staff awareness of patients’ needs. Addressing these concerns could enhance the overall experience for families relying on their services.
Summary
Masonicare Home Health, Hospice & Palliative Care offers essential services for individuals facing health challenges in East Hartford, Connecticut. While many families appreciate the compassionate care provided by the staff, there are noted areas for improvement in communication and scheduling. Overall, Masonicare remains a significant resource for home health and hospice care in the region.
