Overview
a & c elderly care, located in East Hartford, Connecticut, is a home care company dedicated to providing quality care services to its clients. The company emphasizes flexibility and understanding, catering to the needs of clients, their families, and employees.
Services & Support
A & C Elderly Care offers a range of home care services aimed at assisting elderly clients in their daily activities. The company is described as having approachable staff who are committed to delivering reliable and compassionate care. Many families appreciate the supportive environment that A & C Elderly Care fosters.
Care Approach & Staff
The staff at A & C Elderly Care are frequently noted for their compassion and reliability. Clients have expressed satisfaction with the quality of care provided, highlighting the professionalism of the caregivers. However, there have been some concerns raised regarding the treatment of clients by temporary caregivers, indicating a need for consistent staff training and oversight.
What Families Say
Reviews indicate a mixed experience with A & C Elderly Care. Many families commend the company for its amazing staff and the quality of care their loved ones receive, with one reviewer noting their elderly father has had no complaints over the years. Conversely, there have been serious concerns raised about the treatment of clients by certain caregivers, with one family reporting a distressing experience involving neglect. Additionally, some clients have expressed dissatisfaction with the office staff’s attitude and professionalism.
Room for Improvement
Feedback suggests that there are areas for improvement, particularly regarding the treatment of clients by temporary staff and the customer service experience at the main office. Ensuring consistent training for caregivers and enhancing office staff interactions could help address these concerns.
Summary
A & C Elderly Care in East Hartford, Connecticut, is dedicated to providing quality home care services with a focus on compassionate support. While many families appreciate the care and flexibility offered, there are notable concerns regarding the treatment of clients by some caregivers and the professionalism of office staff. Addressing these issues may enhance the overall experience for clients and their families.
