Overview
Guardian Angels Homecare LLC, located in Cheshire, Connecticut, is a provider of non-medical home care services. They offer a range of caregiving options, including hourly and live-in care. The agency aims to support families by providing quality care in the comfort of their own homes.
Services & Support
Guardian Angels Homecare offers various non-medical services designed to assist clients with daily living activities. These include homemaking tasks such as laundry, grocery shopping, cooking, and household cleaning. Additionally, they provide companionship through activities like card playing, conversation, and walks. The agency also assists with personal hygiene tasks, including dressing, showering, and toileting.
Care Approach & Staff
The agency emphasizes a personalized approach to care, utilizing their ANGEL MATCH™ system to pair caregivers with clients based on specific needs. Reviews indicate that caregivers are often described as kind, patient, and well-trained, which contributes to a positive experience for clients and their families.
Who They Serve
Guardian Angels Homecare serves a diverse clientele, including elderly individuals and those with specific needs requiring assistance in their daily lives. Families have noted that the agency is particularly helpful for clients who wish to remain in their homes while receiving support.
What Families Say
Feedback from families is mixed. Some clients express gratitude for the compassionate care provided by the staff, highlighting their understanding and responsiveness to needs. One family shared how the caregivers brought joy to their loved one during difficult times. However, there are also significant concerns regarding communication and responsiveness from the agency, with some families reporting issues with scheduling and a lack of timely follow-up.
Room for Improvement
Multiple reviews indicate that there are areas for improvement in the agency’s communication and responsiveness. Some families reported difficulty in reaching staff and receiving timely updates regarding caregiver availability. Additionally, concerns were raised about the agency’s preparedness in addressing health and safety protocols.
Summary
Guardian Angels Homecare LLC provides a range of non-medical home care services in Cheshire, Connecticut. While many families appreciate the compassionate care and support offered by the staff, there are notable concerns regarding communication and responsiveness that the agency may need to address to enhance their service quality.
