Overview
Ark Healthcare and Rehab Branford Hills, located in Branford, Connecticut, is a 190-bed skilled nursing facility that offers both short-term rehabilitation and long-term care services. Despite being licensed by the state and rated five stars by Medicare and Medicaid, numerous reviews express serious concerns about the quality of care provided at this facility.
Services & Support
The facility provides a range of services including skilled nursing, rehabilitation, and memory care. However, many families have reported inadequate support and a lack of necessary interventions for their loved ones. Reviews indicate that patients often experience neglect, with some not receiving timely medical attention or basic care.
Care Approach & Staff
While some reviews highlight a few dedicated staff members who have provided compassionate care, the overall sentiment suggests that the facility is understaffed. Many families have expressed frustration over the lack of responsiveness from staff, with reports of patients being left unattended for extended periods.
Who They Serve
Ark Healthcare and Rehab Branford Hills serves individuals requiring skilled nursing and rehabilitation services. However, families have raised alarm over the treatment of vulnerable patients, particularly those who are unable to advocate for themselves.
Room for Improvement
Multiple reviews indicate significant issues with neglect and poor hygiene within the facility. Families have reported instances of patients being left in soiled conditions, and some have noted a lack of basic care such as wound checks and proper hydration. The overall experience has led many to question the safety and quality of care at Ark Healthcare.
Summary
In summary, while Ark Healthcare and Rehab Branford Hills offers essential skilled nursing and rehabilitation services, the feedback from families suggests a troubling pattern of neglect and inadequate care. Prospective residents and their families should consider these concerns seriously when evaluating their options for care.