Overview
Touchpoints at Bloomfield, located in Bloomfield, Connecticut, is a skilled nursing facility offering a range of services including short-term rehabilitation, long-term care, hospice, and memory care. The facility is designed to provide comprehensive care for residents with various needs, including those recovering from surgery or managing chronic conditions.
Services & Support
Touchpoints at Bloomfield provides a variety of services tailored to meet the diverse needs of its residents. These include skilled nursing care, physical therapy, social worker support, and specialized programs for memory care and behavioral health. The facility also offers respite care, allowing families temporary relief while ensuring their loved ones receive quality care.
Care Approach & Staff
The staff at Touchpoints are described as warm and welcoming, contributing to a positive atmosphere within the facility. Many reviews highlight the dedication of nurses and aides who engage with residents, providing both medical care and emotional support. However, some feedback indicates that staffing levels can be a concern, particularly during weekends, which may impact the quality of care.
Living Options & Amenities
Touchpoints offers a comfortable living environment with large windows in each room that open to the outdoors. The facility features a spacious rehabilitation area and well-lit hallways to promote a positive living experience. While some residents appreciate the amenities, there have been reports of cleanliness issues and outdated furnishings that could affect comfort.
Dining & Activities
The dining experience at Touchpoints includes a variety of meals, with some residents noting that food is generally good and balanced. The recreational team, led by dedicated staff, organizes engaging activities for residents, fostering social interaction and enrichment. Events such as fund-raiser lunches are well-received by families.
What Families Say
Feedback from families is mixed. Many express gratitude for the compassionate care their loved ones receive, particularly from nursing staff. However, several reviews point to issues with the responsiveness of aides and the overall cleanliness of the facility. Positive experiences highlight the staff’s efforts to create a friendly environment, while negative comments reflect concerns about care quality, particularly during busy times.
Room for Improvement
There are notable concerns regarding staffing levels and the responsiveness of aides, as some residents have reported long wait times for assistance. Additionally, issues with cleanliness and the overall condition of the facility have been mentioned, suggesting a need for improvements in these areas to enhance the living environment for residents.
Summary
Touchpoints at Bloomfield offers a range of skilled nursing and rehabilitation services in a supportive environment. While many families appreciate the care provided by staff, there are areas that require attention, particularly around staffing and facility maintenance. Families considering Touchpoints should weigh the positive aspects of the care and community against the reported challenges.