Overview
Hartford HealthCare at Home, located in Bloomfield, Connecticut, is dedicated to providing home health care services, including hospice support. The organization aims to assist seniors in maintaining their health and independence through various programs.
Services & Support
The services offered by Hartford HealthCare at Home include hospice care and social worker support. Their hospice program has received positive feedback from families who noted that the staff was responsive and compassionate during difficult times. However, there have been reports of inconsistencies in communication and support following the passing of loved ones.
Care Approach & Staff
Reviews indicate that the quality of care provided by staff members varies. While some families appreciated the attentiveness and compassion shown by certain caregivers, others reported unprofessional behavior and a lack of empathy, particularly from specific staff members. The responsiveness of the team has been called into question, with some families experiencing delays in receiving necessary assistance and communication.
Who They Serve
Hartford HealthCare at Home primarily serves seniors and individuals requiring home health care and hospice services. Families have shared experiences that highlight both positive and negative aspects of care, particularly during critical moments.
What Families Say
Feedback from families has been mixed. Many have praised the hospice care provided, noting that staff members were helpful and attentive during their loved ones’ final days. In contrast, some families expressed frustration over communication issues and perceived unprofessionalism from certain staff members, particularly in urgent situations.
Room for Improvement
Several families noted significant concerns regarding communication and professionalism. Instances of delayed responses and unreturned calls have been highlighted, especially in critical times when families were seeking immediate assistance.
Summary
Hartford HealthCare at Home offers a range of home health care services, including hospice support, aimed at helping seniors maintain their quality of life. While many families have had positive experiences with the care provided, there are notable concerns regarding communication and staff professionalism that potential clients may want to consider when evaluating their options.
