Overview
Human Touch Home Health Care, located in Pueblo, Colorado, has been providing home health care services for over 20 years. The agency aims to deliver friendly, professional quality care to patients of all ages, ensuring they live longer, happier, and healthier lives. They offer a range of services including medical and non-medical care, physical and occupational therapy, and support from healthcare social workers.
Services & Support
Human Touch Home Health Care provides both medical and non-medical home health services. Medical care includes assistance from nurses, home health aides, and licensed vocational nurses, all under the supervision of a physician. Non-medical services encompass personal care, companion care, and homemaker services. Additionally, the agency offers therapy services, including speech, occupational, and physical therapies, aimed at helping patients regain mobility and independence.
Care Approach & Staff
The agency emphasizes a tradition of personal, clinical, and technological excellence in their care approach. Staff members are described as professional and supportive, with some families noting their willingness to go above and beyond expectations. However, experiences with staff can vary; some clients have expressed concerns regarding the reliability and attentiveness of caregivers, particularly during scheduled visits.
Who They Serve
Human Touch Home Health Care serves patients of all ages, providing tailored care to meet individual needs. Their services are designed to accommodate both medical and non-medical requirements, making them suitable for a wide range of clients, including those needing rehabilitation or assistance with daily activities.
Service Area
The agency operates across the state of Colorado, providing home health care services to families in various locations.
What Families Say
Feedback from families is mixed. Some clients have praised the agency for its supportive staff and quality of care, particularly in times of need. However, there have also been reports of issues such as missed appointments, lack of communication, and caregivers not consistently showing up or staying the full duration of their shifts. These experiences highlight some areas for improvement in reliability and customer service.
Room for Improvement
Several families have noted challenges with scheduling and communication, indicating that there may be inconsistencies in service delivery. Issues such as missed appointments and lack of follow-through on care plans have been highlighted, suggesting a need for better coordination and responsiveness from the agency.
Summary
Human Touch Home Health Care in Pueblo, Colorado, offers a comprehensive range of home health care services aimed at supporting patients of all ages. While the agency has a commitment to quality care and professionalism, feedback indicates that there are areas needing attention, particularly in service reliability and communication. Families considering this provider may want to weigh the positive experiences against the reported challenges to make an informed decision.
