Overview
WestLake Care Community, located in Lakewood, Colorado, is a facility that offers a range of services including skilled nursing, rehabilitation, and hospice care. The community prides itself on creating a supportive environment where relationships matter, and they aim to provide comfort and care for both residents and their families.
Services & Support
WestLake Care Community provides various services tailored to meet the needs of its residents. These include short-term rehabilitation aimed at helping individuals recover after hospital stays, as well as long-term care for those who require ongoing support. The staff is noted for their responsiveness and willingness to accommodate requests, ensuring that residents receive the care they need.
Care Approach & Staff
The staff at WestLake is frequently described as caring and dedicated. Many reviews highlight the personal connections that staff members build with residents, which fosters a family-like atmosphere. However, there are mixed experiences regarding administrative responsiveness, with some families noting a lack of communication and support from the management team.
Dining & Activities
Dining options at WestLake have received varied feedback. While some residents appreciate the meals provided, others express concerns about the limited menu choices, often highlighting that alternatives to standard options like hamburgers and hot dogs are not readily available. This has raised questions about the nutritional adequacy of the meals for residents with specific dietary needs.
What Families Say
Families have shared a range of experiences at WestLake Care Community. Many commend the staff for their kindness and attentiveness, noting that their loved ones feel well cared for. However, there are significant concerns regarding the quality of care, particularly related to medication management and overall resident treatment. Some families have reported negative experiences with staff interactions, including instances of disrespect toward residents.
Room for Improvement
Several reviews indicate areas for improvement at WestLake Care Community. Key concerns include the cleanliness of the facility, the quality of food served, and the responsiveness of administrative staff. Families have expressed a desire for better communication and support, particularly regarding their loved ones’ medical needs and dietary restrictions.
Summary
WestLake Care Community offers a range of services designed to support the needs of seniors, with a focus on building relationships and providing compassionate care. While many families have had positive experiences with the staff and the community environment, there are notable concerns regarding administrative responsiveness, dining options, and overall resident care. Prospective residents and their families may want to consider these factors when evaluating WestLake as a care option.
