Overview
Brookdale Greenwood Village, located in Greenwood Village, Colorado, is a continuing care retirement community (CCRC) that offers a range of services including assisted living, memory care, skilled nursing, and rehabilitation. The community is designed to enhance the lives of seniors by providing a supportive environment where residents can maintain their independence while receiving the care they need.
Services & Support
The facility provides 24/7 staff availability to assist residents during emergencies and daily living activities. Brookdale Greenwood Village aims to support residents at all stages of life, with options that include personalized preventive care and chronic condition management. The community also offers a Personal Solutions program for convenient delivery of essential care products directly to residents’ doors.
Care Approach & Staff
While many reviews highlight the kindness and professionalism of the staff, there are concerns regarding staffing levels and management. Some residents and families have reported delays in receiving assistance, particularly at night, which raises questions about the adequacy of support for those with significant care needs. However, there are also positive remarks about the attentive care provided by certain team members, especially in memory care settings.
Who They Serve
Brookdale Greenwood Village serves a diverse population of seniors, including those requiring assisted living, memory care, and skilled nursing services. Families have expressed appreciation for the environment created in the memory care unit, noting that their loved ones felt safe and cared for during their stay.
Levels of Care
The facility offers various levels of care to meet the needs of its residents, from independent living to skilled nursing care. This flexibility allows residents to transition between levels of care as their needs change, all within the same community.
Dining & Activities
Residents have access to dining options and activities that aim to enrich their daily lives. Families have noted the pleasant dining experience and the efforts made by staff to ensure residents receive proper nutrition and engagement.
What Families Say
Feedback from families is mixed. While some express gratitude for the compassionate care their loved ones received, others have raised serious concerns about neglect and the quality of care, particularly regarding wound management and general attentiveness from staff. Instances of poor communication and insufficient staffing have been highlighted as areas needing improvement.
Room for Improvement
Several reviews indicate that the management of Brookdale Greenwood Village could be improved, particularly concerning staffing levels and communication. Families have expressed concern about the responsiveness of staff during critical times, suggesting a need for better oversight and training.
Summary
Brookdale Greenwood Village provides a range of senior care services in a supportive environment. While many families appreciate the caring nature of certain staff members and the facility’s amenities, there are significant concerns regarding staffing and management that potential residents should consider. Families are encouraged to assess their loved ones’ specific needs and the facility’s ability to meet them effectively.
