Overview
Health Center at Franklin Park, located in Denver, Colorado, is a not-for-profit provider of senior care situated in the City Park West area. The facility offers a range of amenities and supportive services designed to create a comfortable and community-oriented environment for its residents.
Services & Support
The Health Center provides various care services, including rehabilitation, hospice, and memory care. Staff members are described as compassionate and attentive, focusing on the well-being of residents. The facility emphasizes the importance of communication, keeping families informed and involved in the care process.
Care Approach & Staff
Reviews highlight a mix of experiences with the staff. Many families express gratitude for the caring and attentive nature of the team, particularly praising the new Director of Nursing for positive changes in leadership. However, some reviews note concerns about neglect and inadequate communication from certain staff members, especially during critical situations.
Who They Serve
The Health Center at Franklin Park serves a diverse population, including seniors requiring rehabilitation, hospice care, and memory support. Families have shared experiences with the facility, indicating a range of care quality that may vary by individual circumstances.
Room for Improvement
Several reviews indicate issues with communication and responsiveness, particularly regarding phone accessibility and staff interactions. Some families reported challenges in retrieving personal belongings and felt that their loved ones did not receive adequate care during their stay, highlighting the need for improved administrative support.
Summary
While the Health Center at Franklin Park offers a variety of services and has a dedicated team, experiences among families vary significantly. Many appreciate the compassionate care provided by some staff members, while others have raised concerns about neglect and communication issues. Prospective residents and their families may want to consider these mixed reviews when evaluating care options.
