Overview
True Care LLC, located in Denver, Colorado, is a privately owned agency that provides a range of personal care and homemaking services. The agency emphasizes inclusivity, offering support without regard for age, gender, religion, race, ethnicity, sexual orientation, political belief, physical diagnosis, handicap, or disability. Their team is dedicated to helping clients remain safe and comfortable in their homes.
Services & Support
True Care LLC offers various services designed to assist individuals in their daily lives. These include personal care, homemaking, and deep cleaning services. The agency focuses on providing compassionate support to older adults, individuals with physical disabilities, and those with chronic health issues.
Care Approach & Staff
The staff at True Care LLC are frequently described as kind, caring, and compassionate. Families have expressed appreciation for the personal touch and warmth that caregivers bring to their services. However, there have been mixed reviews regarding the overall quality of service and responsiveness of the office staff, with some clients noting negative experiences related to communication and support.
What Families Say
Many families have shared positive experiences with True Care LLC, highlighting the compassionate nature of the caregivers and their commitment to providing quality assistance. Clients have expressed gratitude for the help received, particularly in navigating Medicaid paperwork. However, there are also significant concerns from former clients regarding the decline in service quality and the attitude of some office staff. These reviews indicate a divide in experiences, with some families feeling neglected and dissatisfied with the agency’s response to their needs.
Room for Improvement
Some clients have reported issues with the office staff’s communication and responsiveness, noting that these aspects have deteriorated over time. Concerns about the treatment of both patients and employees have been raised, suggesting a need for improvements in staff training and support to ensure a more consistent and positive experience for everyone involved.
Summary
True Care LLC in Denver, Colorado, offers a variety of personal care and homemaking services with a focus on compassion and support. While many families appreciate the dedication of the caregivers, there are notable concerns regarding the office staff’s attitude and overall service quality. Prospective clients may want to consider these mixed experiences when evaluating their options for home health care.
