Overview
Human Touch Home Health Agency, located in Denver, Colorado, is a skilled agency that provides a range of home health services including physical therapy, occupational therapy, speech therapy, and skilled nursing. With over 20 years of experience, the agency aims to deliver professional quality care to patients of all ages, ensuring they can live healthier and happier lives in the comfort of their homes.
Services & Support
The agency offers a variety of medical services that are prescribed by physicians and administered by qualified professionals such as nurses, certified nursing assistants, and therapists. Their therapy services focus on helping clients regain mobility and independence through tailored rehabilitation programs. Additionally, they provide social work support to assist patients in navigating healthcare options.
Care Approach & Staff
Human Touch Home Health Agency emphasizes a commitment to compassionate and respectful care. However, feedback from families indicates mixed experiences with the staff. While some patients praised the occupational and physical therapists for their effectiveness and responsiveness, others reported significant issues with home health aides, including tardiness and lack of communication.
Who They Serve
The agency serves patients of all ages, providing essential home health services tailored to individual needs. Their offerings are designed to assist those recovering from surgery or managing ongoing health conditions.
Service Area
Human Touch Home Health Agency operates across the state of Colorado, bringing their services to various communities and ensuring access to quality care for many families.
Scheduling & Availability
Several families have expressed frustration regarding scheduling and availability, citing instances of no-shows and poor communication from the office. This has raised concerns about the reliability of the agency in providing timely care.
What Families Say
Feedback from families has been notably polarized. Some praised the physical and occupational therapy services for their quality and positive outcomes, particularly after surgeries. In contrast, numerous reviews highlighted serious concerns regarding the agency’s communication, employee treatment, and reliability, with some families stating they would not recommend the agency based on their experiences.
Room for Improvement
Common themes in reviews suggest that Human Touch Home Health Agency could benefit from improving their communication with clients and enhancing the reliability of their scheduling. Additionally, addressing employee treatment and ensuring that staff adhere to professional standards could help in rebuilding trust with families.
Summary
Human Touch Home Health Agency offers a range of home health services in Denver, Colorado, focusing on rehabilitation and support for patients of all ages. While some aspects of their care, particularly therapy services, have received positive feedback, concerns regarding scheduling, communication, and staff professionalism have been raised by multiple families. Addressing these areas could enhance the overall quality of care and client satisfaction.
