Overview
University Heights, located in Aurora, Colorado, is a skilled nursing community that aims to provide person-centered rehabilitation and long-term care for seniors and individuals. The facility is dedicated to enhancing the lives of those it serves, with a focus on individualized care plans and ongoing assessments by a trained interdisciplinary team.
Services & Support
University Heights offers a variety of services including skilled nursing, rehabilitation, and support for behavioral health needs. The rehabilitation team consists of physical, occupational, and speech-language therapists who assist residents in their recovery and transition back home. The facility also provides chronic disease management, wound care, and telemedicine options for added convenience.
Care Approach & Staff
The care approach at University Heights emphasizes compassion and individualized attention. Family members are encouraged to participate actively in care planning sessions. However, reviews indicate mixed experiences regarding staff responsiveness and care quality. Some families have reported concerns about understaffing, which has led to inadequate assistance and care for residents.
Living Options & Amenities
The facility is designed to foster a healing environment with a range of living options and amenities. Residents have access to outdoor areas and various activities aimed at promoting engagement and well-being. However, there have been reports of cleanliness issues, including unpleasant odors and pest problems, which detract from the overall living experience.
What Families Say
Feedback from families is varied. While some express gratitude for the care provided, particularly highlighting the efforts of certain staff members, others have raised serious concerns about elder abuse, neglect, and the overall safety of the environment. Specific mentions of bug infestations and poor staff responsiveness have been noted, prompting some families to recommend seeking alternative facilities.
Room for Improvement
There are significant areas needing improvement at University Heights. Multiple reviews point to issues with cleanliness, including pest infestations and unpleasant odors. Additionally, concerns about staff availability and responsiveness have been highlighted, with some families feeling their loved ones’ needs are not being met adequately.
Summary
In summary, University Heights in Aurora, Colorado, offers skilled nursing and rehabilitation services with a focus on individualized care. While some residents and families have had positive experiences, there are notable concerns regarding cleanliness, staff responsiveness, and overall safety. Families considering this facility should weigh these factors carefully in their decision-making process.
