Overview
Windsor Hampton Care Center, located in Stockton, California, is a skilled nursing facility that provides various levels of care and rehabilitation services. The center aims to create a supportive environment where residents can recover and feel comfortable, although experiences shared by families indicate significant challenges in care quality.
Services & Support
Windsor Hampton Care Center offers skilled nursing and rehabilitation services tailored to individual needs. The facility has a dedicated rehabilitation team that focuses on helping residents regain strength and mobility after illnesses, injuries, or surgeries. Families have noted that while some staff members, particularly during the day shift, are attentive and caring, there are concerns about the consistency of care, especially during night shifts.
Care Approach & Staff
The care approach at Windsor Hampton is intended to blend medical technology with personalized recovery plans. However, reviews highlight significant issues with staff responsiveness and professionalism. Many families have reported experiences of neglect, poor communication, and inadequate care, particularly during night shifts, suggesting a need for improvement in staff training and management.
Who They Serve
Windsor Hampton serves a diverse population of residents, including those recovering from surgeries and those requiring long-term skilled nursing care. Families have expressed mixed feelings about the quality of care provided, with some indicating that their loved ones experienced neglect and discomfort.
Living Options & Amenities
The facility is described as older and in need of maintenance, with some residents noting unpleasant odors and cleanliness issues. While some areas are reported to be clean and welcoming, the overall environment has been criticized for its lack of upkeep.
Dining & Activities
Dining experiences at Windsor Hampton have received negative feedback, with reports of poor food quality and service. Residents have mentioned that meals were sometimes missed or inadequate. However, some activities are available, and families have appreciated the efforts of the activities team to engage residents.
What Families Say
Reviews from families vary widely, with some expressing gratitude for the care their loved ones received and others highlighting severe dissatisfaction. Positive comments often cite specific staff members who provided compassionate care, while negative reviews focus on issues of neglect, poor communication, and inadequate facilities.
Room for Improvement
There are notable concerns regarding the consistency of care, especially during night shifts, where families have reported neglect and unprofessional behavior from staff. Additionally, the facility’s cleanliness and maintenance require urgent attention to enhance the living conditions for residents.
Summary
Windsor Hampton Care Center presents a mixed picture for families considering care for their loved ones. While there are commendable aspects, such as some staff members’ dedication and the rehabilitation services offered, significant concerns regarding care quality, staff professionalism, and facility maintenance persist. Families are encouraged to thoroughly assess their options and consider these factors when making decisions about care.
