Overview
Windsor Elmhaven Care Center, located in Stockton, California, is a facility that offers various levels of care, including rehabilitation and home health services. While some families have noted positive interactions with the staff, there are significant concerns regarding the overall quality of care provided.
Services & Support
The center provides rehabilitation services aimed at helping residents recover from medical conditions. However, reviews indicate that the level of therapy and support may not meet the needs of all patients. Some families expressed dissatisfaction with the lack of timely therapy and the overall care approach, suggesting that essential services may be lacking.
Care Approach & Staff
While some staff members have been described as compassionate and caring, multiple reviews highlight serious issues with neglect and inadequate care. Families reported instances of delayed medical attention, missed appointments, and insufficient assistance for residents. The overall sentiment suggests that staffing levels may be insufficient to provide the necessary care.
Who They Serve
Windsor Elmhaven primarily serves individuals requiring skilled nursing, rehabilitation, and home health services. However, the experiences shared by families indicate that the facility may struggle to adequately meet the diverse needs of its residents.
Living Options & Amenities
The facility features updated common areas, including a newly renovated lobby. However, some reviews suggest that the cleanliness and maintenance of individual living spaces may not be up to standard. Concerns have been raised about odors and the presence of dirty laundry, which detracts from the living environment.
What Families Say
Feedback from families varies significantly. Some express gratitude for the staff’s efforts and the progress their loved ones have made, while others report alarming neglect, including severe health issues such as pneumonia and maggots in wounds. The overall impression is mixed, with many urging caution for those considering this facility for their loved ones.
Room for Improvement
There are notable concerns regarding the cleanliness of the facility and the adequacy of care provided to residents. Families have reported issues with prompt medical attention, staffing levels, and the overall condition of the living environment. Addressing these areas could significantly enhance the quality of care at Windsor Elmhaven.
Summary
Windsor Elmhaven Care Center has received a range of reviews that highlight both positive staff interactions and serious concerns regarding patient care and facility conditions. Families are encouraged to thoroughly evaluate the experiences shared by others when considering this facility for their loved ones.
