Overview
Brookside Care Center, located in Stockton, California, is a 99-bed Medicare-certified skilled nursing care facility that aims to provide comfort and specialized care for its residents. While the center is staffed around the clock, reviews indicate significant concerns regarding the quality of care and the overall environment.
Services & Support
Brookside Care Center offers a range of services, including skilled nursing, physical therapy, occupational therapy, and social worker support. The activities program is designed to create a positive atmosphere essential for healing and rehabilitation. However, many reviews highlight issues with the quality of care provided, including neglect and inadequate attention to patients’ needs.
Care Approach & Staff
The facility’s nursing staff is described by some as attentive and compassionate, but numerous reviews express dissatisfaction with the overall care approach. Concerns about neglect and unprofessional behavior from staff have been raised, with reports of patients not receiving timely medical attention and inadequate support for daily activities.
Who They Serve
Brookside Care Center serves individuals requiring skilled nursing and rehabilitation services. However, reviews indicate that families have significant concerns about the level of care their loved ones receive, particularly regarding neglect and the responsiveness of staff.
Living Options & Amenities
The facility’s environment has been criticized for being outdated and uncomfortable, with reports of inadequate air conditioning and shared televisions that do not meet the needs of residents. While some visitors appreciate the cleanliness of the facility, others have noted unpleasant odors and unsanitary conditions.
What Families Say
Feedback from families is mixed, with some expressing gratitude for the care provided, while many others share alarming experiences of neglect and poor treatment. Several reviewers urge others not to entrust their loved ones to Brookside Care Center, citing serious concerns about patient safety and well-being.
Room for Improvement
Numerous reviews indicate that there are significant areas needing improvement, particularly in staff training, responsiveness to patient needs, and overall facility conditions. Families have reported distressing experiences that highlight a lack of adequate care and attention to residents.
Summary
Brookside Care Center in Stockton, California, presents a complex picture. While the facility offers essential services like skilled nursing and rehabilitation, the overwhelming feedback suggests serious issues related to care quality and staff professionalism. Families considering this facility for their loved ones should thoroughly assess the environment and care approach based on the experiences shared by others.
