Overview
OPO Health, located in San Mateo, California, is a premier home health provider committed to delivering high-quality care in the comfort of patients’ homes. They offer a comprehensive range of skilled services, including nursing, physical therapy, occupational therapy, speech therapy, medical social work, and home health aide support. OPO Health emphasizes personalized care tailored to the unique needs of each patient, ensuring a smooth transition from hospital to home.
Services & Support
OPO Health provides a variety of services designed to meet the diverse healthcare needs of their clients. Their offerings include skilled nursing care, physical therapy, and occupational therapy, all delivered by licensed professionals. The agency also features specialized health programs that address conditions such as heart failure, COPD, and orthopedic needs. Families can expect a coordinated approach, with care navigators assisting in scheduling and connecting patients with necessary community resources.
Care Approach & Staff
The team at OPO Health is frequently praised for their professionalism and responsiveness. Families have noted the compassionate demeanor of the nursing staff and the effectiveness of the occupational therapy provided. The owner-director is also mentioned as being actively involved, often accompanying nurses on visits to ensure quality care. This hands-on approach contributes to a supportive environment where families feel heard and cared for during challenging times.
Who They Serve
OPO Health serves a wide range of clients, including those recovering from surgeries and individuals with chronic health conditions. Their services are geared toward patients who are homebound and require intermittent skilled care as part of a physician’s plan. Families seeking support for elderly relatives or those needing specialized therapy services often turn to OPO Health for assistance.
What Families Say
Reviews highlight the caring nature of the staff and the effectiveness of the services provided. Many families express gratitude for the support received during difficult times, noting that the team was responsive and knowledgeable. However, some experiences indicate challenges with the coordination of therapy services, particularly regarding timely follow-ups for physical and occupational therapy. Overall, families appreciate the attentive care and the willingness of the staff to address their questions and concerns.
Room for Improvement
While many families report positive experiences with OPO Health, there are mentions of delays in scheduling therapy services. Some clients felt that the agency did not follow up as promptly as needed, which impacted the continuity of care for their loved ones. Addressing these coordination issues could enhance the overall experience for future clients.
Summary
OPO Health is dedicated to providing high-quality home health care in San Mateo, California. With a range of skilled services and a compassionate team, they aim to support patients and their families through recovery and rehabilitation. While there are areas for improvement in service coordination, the overall feedback reflects a commitment to personalized care and responsiveness to client needs.
