Overview
San Leandro Health Care Center, located in San Leandro, California, is a skilled nursing facility offering a range of services including rehabilitation and hospice care. The center aims to provide support for residents with varying levels of care needs. However, experiences shared by families indicate a mix of positive and negative aspects of care.
Services & Support
The facility provides skilled nursing, rehabilitation, and hospice services to its residents. While some families have noted that the staff can be caring and attentive, others have raised concerns about patient neglect and inadequate communication regarding care plans and resident status.
Care Approach & Staff
Reviews reflect a divided perspective on the staff’s performance. Some families commend the compassion of the caregivers, highlighting their dedication to residents’ well-being. However, there are significant concerns regarding staffing levels, with reports indicating that caregivers are often overworked, managing as many as twelve patients at a time. This situation may impact the quality of care that residents receive.
Who They Serve
San Leandro Health Care Center serves individuals requiring skilled nursing and rehabilitation services, as well as those in need of hospice care. The facility accommodates both short-term rehabilitation patients and long-term residents.
Clinical Services & Rehab
The center offers rehabilitation services, although some families have expressed dissatisfaction with the management of care, particularly in relation to timely communication and the responsiveness of staff to patient needs.
What Families Say
Feedback from families is varied. While some praise the staff for their compassion and commitment, others report serious issues such as neglect, poor communication, and cleanliness problems. Notably, there are accounts of residents being left unattended for extended periods, which has raised alarms about the facility’s ability to provide adequate care.
Room for Improvement
Several reviews indicate that the facility struggles with staffing shortages, which may lead to lapses in care. Additionally, concerns about cleanliness and communication suggest that improvements are needed to enhance the overall experience for residents and their families.
Summary
San Leandro Health Care Center is a skilled nursing facility that offers various services, including hospice and rehabilitation. While some families report positive experiences with the care provided, significant concerns about staffing levels, communication, and patient neglect have been raised. Families considering this facility should weigh the mixed feedback and assess how it aligns with their loved ones’ care needs.
