Overview
National Home Health, located in San Jose, California, is a home health agency that has been serving the Bay Area since 2009. They provide a wide range of quality services aimed at ensuring patient safety and promoting recovery in the comfort of home. Their mission emphasizes preventing falls, medication errors, and infections while delivering professional care.
Services & Support
National Home Health offers a comprehensive suite of services, including skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work, and home health aide support. Their skilled nurses monitor patients’ health and work closely with physicians to prevent re-hospitalization. Physical therapy focuses on improving mobility and strength, while occupational therapy aids in regaining functional abilities necessary for daily life. Additionally, their medical social workers assess patients’ social and emotional needs, providing essential community resource support.
Care Approach & Staff
The agency prides itself on employing highly trained clinicians who are regularly supervised to ensure high-quality care. Reviews indicate that while many staff members demonstrate professionalism and a commitment to patient care, experiences can vary. Some families have noted exceptional care from specific nurses and therapists, highlighting their ability to connect with patients and effectively manage treatment plans.
Who They Serve
National Home Health caters to a diverse range of patients, including those recovering from surgeries, managing chronic illnesses, or dealing with cognitive issues. Their services are tailored to meet the unique needs of each patient, promoting independence and safety in their home environments.
What Families Say
Feedback from families is mixed, with many expressing gratitude for the care received. Positive reviews often mention specific staff members who provided exceptional support and effective treatment plans. However, some families have reported concerns regarding professionalism and communication, particularly with scheduling and consistency of care. These experiences highlight the importance of clear communication and reliable service in home health care.
Room for Improvement
Several reviews indicate that there are areas for improvement, particularly regarding staff consistency and communication. Instances of missed appointments, last-minute changes, and lack of follow-up have been noted. Families have expressed frustration over the need for better coordination and reliability in service delivery.
Summary
National Home Health in San Jose, California, offers a range of home health services focused on patient safety and recovery. While many families appreciate the dedication of certain staff members and the quality of care provided, there are notable inconsistencies that the agency may need to address. Overall, National Home Health has the potential to deliver valuable support to patients and families navigating health challenges at home.
