Overview
CenterWell Asian American Home Health, located in San Jose, California, provides dedicated home health care services, including skilled nursing and therapy. Their focus is on understanding the unique needs of each client to help them manage chronic conditions or recover from illness, injury, surgery, or hospitalization. The team aims to empower clients to regain independence and restore confidence.
Services & Support
The services offered by CenterWell Asian American Home Health include skilled nursing and various therapeutic services, such as physical therapy. Clients have reported receiving comprehensive care tailored to their individual needs. The staff is noted for their professionalism, courtesy, and ability to communicate effectively, with some team members speaking Vietnamese, which is appreciated by families seeking support for non-English speaking seniors.
Care Approach & Staff
The staff at CenterWell Asian American Home Health is frequently described as compassionate, patient, and attentive. Reviewers have highlighted the positive experiences with nurses and therapists, who are recognized for their thoroughness and supportive attitudes. For instance, one family noted the excellent care provided by a physical therapist and a nurse, emphasizing their professionalism and ability to make clients feel comfortable. However, there have been concerns regarding one physical therapist’s interactions with non-English speaking clients, which has caused frustration among some families.
Who They Serve
CenterWell Asian American Home Health serves a diverse clientele, including older adults recovering from hospital stays or managing chronic health conditions. Families have expressed satisfaction with the care provided to their loved ones, particularly noting the positive impact on their health and well-being.
What Families Say
Many families have shared positive experiences with the staff at CenterWell Asian American Home Health. Clients have described the team as amazing, professional, and courteous, with specific praise for the personalized care provided. One reviewer noted that the staff consistently demonstrated a high level of professionalism and responsiveness, making patients feel valued. However, some families have expressed concerns about the handling of specific cases, particularly related to physical therapy assessments for non-English speaking seniors.
Room for Improvement
While most reviews are positive, there is feedback indicating a need for improvement in the approach of one physical therapist towards non-English speaking clients and those with memory concerns. This has led to experiences of stress and frustration for some families, highlighting the importance of effective communication and understanding in care delivery.
Summary
CenterWell Asian American Home Health in San Jose, California, is committed to providing quality home health care services, with a focus on skilled nursing and therapy. The majority of families report positive experiences with the compassionate and professional staff. While there are areas for improvement, particularly regarding communication with certain clients, the overall feedback reflects a dedication to patient-centered care.
