Overview
1 Plus 1 Cares, located in San Jose, California, serves as a caregiving concierge, providing families with access to qualified caregivers and premium services at affordable rates. The agency focuses on empowering families to make informed decisions regarding in-home care, ensuring that the selection process remains under their control.
Services & Support
1 Plus 1 Cares offers a range of in-home care services tailored to the needs of seniors and their families. They assist in finding caregivers who can provide companionship, personal care, and support for various health conditions. The agency emphasizes a rigorous screening process for caregivers, ensuring that families can trust the individuals they invite into their homes.
Care Approach & Staff
The agency prides itself on excellent communication and compassionate service. Families have reported that their Care Advisors are helpful and responsive, assisting in finding suitable caregivers in a timely manner. Clients have noted the professionalism and attentiveness of the caregivers, with many expressing satisfaction with the quality of care provided. However, some families have expressed concerns about the frequency of caregiver changes, indicating a desire for more consistency.
Who They Serve
1 Plus 1 Cares primarily serves seniors and their families, providing support for individuals with various needs, including those requiring assistance due to health conditions or disabilities. Families have shared positive experiences regarding the agency’s ability to match caregivers to specific client needs, including those with dementia or post-surgery recovery.
What Families Say
Families have generally praised 1 Plus 1 Cares for their effective communication and the quality of care provided. Many clients have expressed gratitude for the agency’s responsiveness and ability to address their needs promptly. One family noted that their caregiver became a part of the family, highlighting the personal connections formed through the service. However, some clients have reported disappointment with the changing nature of caregivers, which has led to concerns about consistency in care.
Room for Improvement
While many families have had positive experiences with 1 Plus 1 Cares, there are areas for improvement. Several clients mentioned the agency’s tendency to switch caregivers frequently, which can disrupt the continuity of care. Additionally, some families expressed a lack of communication regarding caregiver preferences, particularly concerning the gender of caregivers.
Summary
1 Plus 1 Cares in San Jose, California, is dedicated to providing families with reliable and compassionate in-home care services. With a focus on communication and tailored support, the agency has garnered positive feedback from many families. However, attention to caregiver consistency and clearer communication regarding preferences could enhance the overall experience for clients.
