Overview
Crossroads| Home Health & Hospice, located in San Francisco, California, has been providing exceptional healthcare at home since 1997. The organization specializes in home health services and hospice care, focusing on delivering personalized care tailored to the unique needs of each patient. Their commitment to listening to patients and customizing care plans reflects their understanding that no two patients are alike.
Services & Support
Crossroads offers a range of services, including home health care, hospice support, and social worker assistance. Their Care Coordination program is designed to help patients and families navigate end-stage chronic or life-limiting illnesses, ensuring a smooth transition between home health and hospice care when necessary. The organization emphasizes a team approach, integrating physical, emotional, and social support to enhance the overall well-being of their clients.
Care Approach & Staff
The staff at Crossroads is noted for their professionalism and dedication to patient care. Many reviews highlight the compassionate nature of the team, including physical therapists and nurses who take the time to listen to patients’ concerns and provide tailored support. For instance, physical therapists have been praised for their effective exercise plans and ability to improve patients’ mobility and strength.
Who They Serve
Crossroads serves a diverse clientele, including individuals recovering from surgeries or managing chronic illnesses. Their hospice services cater to those facing life-limiting conditions, offering comfort and support to both patients and their families during challenging times.
Room for Improvement
While many reviews commend the quality of care provided by Crossroads, there are concerns regarding specific experiences with staff and care delivery. Some families reported issues with communication and care consistency, particularly in relation to wound management and discharge processes. These instances suggest that there may be areas for improvement in ensuring that all staff adhere to the highest standards of care.
Summary
Crossroads| Home Health & Hospice is a well-established provider in San Francisco, California, dedicated to delivering personalized home health and hospice care. With a focus on patient-centered approaches and a supportive team, they strive to meet the diverse needs of their clients. While there are positive experiences reported by many families, attention to certain areas of service delivery could enhance their overall effectiveness.
