Overview
Hillcrest Heights Healthcare Center, located in San Diego, California, is a skilled nursing facility dedicated to providing exceptional care and rehabilitation services. The center aims to create a safe and therapeutic environment for its residents, focusing on nurturing life and promoting individual well-being. With a commitment to quality service, Hillcrest Heights offers a range of skilled nursing and rehabilitation options designed to support patients throughout their recovery journey.
Services & Support
Hillcrest Heights Healthcare Center provides a variety of services, including skilled nursing, rehabilitation, hospice care, and memory care. The facility is committed to delivering personalized care tailored to meet the unique needs of each resident. Physical therapy is a key component of the rehabilitation services offered, with staff working closely with patients to develop effective treatment plans.
Care Approach & Staff
The care approach at Hillcrest Heights emphasizes compassion, professionalism, and attentiveness. Families and patients have noted the dedication of the staff, including nurses and certified nursing assistants, who strive to provide timely support and care. Many reviews highlight the strong teamwork among the staff, contributing to a positive atmosphere for both patients and their families.
Living Options & Amenities
Residents at Hillcrest Heights benefit from a clean and well-maintained facility designed to promote comfort and dignity. The environment is structured to encourage social interaction and community engagement, with daily activities planned to foster a vibrant atmosphere. The facility is noted for its welcoming ambiance, which helps residents feel at home.
Dining & Activities
The dining experience at Hillcrest Heights has received mixed feedback. While some reviews commend the food quality and variety, others express dissatisfaction with meal options. The facility aims to provide nutritious meals that cater to residents’ dietary needs, although there are concerns regarding the preparation and presentation of some dishes.
What Families Say
Feedback from families is varied. Many express gratitude for the compassionate care their loved ones receive, noting specific staff members who have made a positive impact. However, some families have raised concerns about cleanliness and responsiveness to patient needs, indicating that experiences can differ significantly. Overall, while some families recommend Hillcrest Heights for its supportive environment and dedicated staff, others caution potential residents to be vigilant regarding care standards.
Room for Improvement
Concerns have been raised regarding the cleanliness of the facility and the responsiveness of staff to patient needs. Some reviews mention issues with housekeeping and delays in answering call lights, which could impact the overall care experience. It is important for prospective families to consider these aspects when choosing a facility for their loved ones.
Summary
Hillcrest Heights Healthcare Center in San Diego, California, offers skilled nursing and rehabilitation services in a supportive environment. While many families appreciate the dedication of the staff and the quality of care provided, concerns about cleanliness and responsiveness have been noted. Families considering this facility are encouraged to weigh both positive experiences and areas for improvement to make an informed decision for their loved ones.
