Overview
Golden Hill Post Acute Care, located in San Diego, California, is a skilled nursing facility that has recently undergone significant renovations. The building is described as bright, spacious, and welcoming, creating a modern environment for residents. While the facility has received positive feedback for its cleanliness and aesthetic improvements, experiences with care and staffing have been mixed.
Services & Support
Golden Hill Post Acute Care offers a range of services focused on rehabilitation and recovery, including physical therapy. The therapy team has been noted for their encouragement and support, helping patients work towards their recovery goals. However, some reviews indicate that the facility may be understaffed, which can impact the level of support received by residents.
Care Approach & Staff
The staff at Golden Hill Post Acute Care has received praise for their kindness and patience, with many family members expressing gratitude for the care provided to their loved ones. However, there are concerns regarding response times to call lights and the overall staffing levels, which some reviews suggest may lead to inadequate attention for residents needing assistance. Instances of residents waiting extended periods for help have been reported.
Who They Serve
This facility serves a variety of residents, including those recovering from surgeries, such as hip replacements, and individuals requiring skilled nursing care. Family members have noted that the environment is generally supportive, although advocacy is often necessary to ensure that residents receive timely care.
Living Options & Amenities
The renovated facility boasts a clean and modern atmosphere, contributing to a positive living experience. However, some reviews have highlighted issues with accessibility, particularly in relation to bathroom facilities, which may not be fully equipped for wheelchair users.
What Families Say
Feedback from families is varied. While some express appreciation for the compassionate care provided by the staff, others have raised concerns about communication and the attentiveness of the staff. Positive comments highlight the dedication of the team and the overall improvements in the facility’s culture. However, negative experiences regarding long wait times for assistance and cleanliness issues have also been reported.
Room for Improvement
There are notable areas for improvement at Golden Hill Post Acute Care, particularly regarding staffing levels and the responsiveness of care. Families have reported instances of long wait times for assistance and concerns about the cleanliness of the facility, which could impact the comfort and well-being of residents.
Summary
Golden Hill Post Acute Care offers a modern and clean environment for recovery, supported by a dedicated staff. While many families appreciate the care and attention their loved ones receive, concerns about staffing and response times suggest that potential residents and their families should consider these factors when evaluating care options.
