Overview
Windward Life Care, located in San Diego, California, has been providing essential home care services to older adults since 2004. This locally owned and operated organization focuses on helping clients age well through a range of personalized services. Windward Life Care aims to support individuals in their own homes, promoting independence while ensuring quality care.
Services & Support
Windward Life Care offers a variety of services including home-based care, aging life care management, and skilled nursing services. Their Aging Life Care Managers serve as advocates and guides for older adults and their families, helping them navigate the complexities of care. The organization provides personal care, companionship, transportation, and light housekeeping, all tailored to meet the unique needs of each client. Additionally, Windward Home Health is licensed to provide skilled nursing services such as medication management and post-operative care.
Care Approach & Staff
The staff at Windward Life Care are frequently described as kind, attentive, and well-trained. Families have noted the personable nature of the caregivers, who often engage clients in activities like short walks and outings to enhance their daily experiences. The organization emphasizes a responsive approach to care, with management being available to address any changes or concerns that may arise.
Who They Serve
Windward Life Care serves older and disabled adults in the San Diego area, providing tailored support for families navigating the challenges of caregiving. Their services cater to a wide range of needs, from those seeking companionship to individuals requiring more comprehensive medical support.
Service Area
Windward Life Care operates primarily in San Diego, California, ensuring that local residents have access to quality home care services.
Insurance & Billing
Some families have expressed concerns regarding billing practices at Windward Life Care. Instances of charges for phone calls and additional fees for administrative tasks have been noted, raising questions about the overall transparency of their billing process.
What Families Say
Reviews highlight a mix of experiences with Windward Life Care. Many families express gratitude for the compassionate care provided, noting the positive impact on their loved ones’ lives. However, there are also significant concerns regarding billing practices and the consistency of caregiver quality, with some families experiencing challenges before finding satisfactory support.
Room for Improvement
While many families appreciate the quality of care, there are concerns regarding billing transparency and the variability in caregiver quality. Instances of additional charges for administrative tasks and difficulties in maintaining consistent caregiver assignments have been mentioned.
Summary
Windward Life Care in San Diego, California, provides a range of home care services aimed at supporting older adults and their families. With a focus on compassionate care and personalized support, the organization has received positive feedback for their staff’s attentiveness and dedication. However, concerns over billing practices and caregiver consistency highlight areas for potential improvement. Families considering Windward Life Care may find valuable assistance, but should also be aware of the noted challenges.
