Overview
Coastal Kids Home Care, located in Salinas, California, is the state’s only non-profit pediatric home health agency. With over 15 years of experience, they focus on improving the quality of life for children facing various health challenges, including injuries, short-term illnesses, chronic conditions, developmental delays, and end-of-life care.
Services & Support
Coastal Kids Home Care offers a range of services designed to support medically fragile children in their homes. Their offerings include in-home nursing, specialized therapies, social services, and bereavement counseling, all aimed at assisting not just the children but also their families.
Care Approach & Staff
The agency’s mission emphasizes meeting the unique needs of medically fragile children, providing care in a familiar and comfortable environment. However, feedback from families indicates that interactions with staff can vary, with some expressing concerns about the demeanor of those answering phone calls, describing them as rude and condescending.
Who They Serve
Coastal Kids Home Care serves children in Monterey, Santa Cruz, Santa Clara, and San Benito Counties. Their focus is on supporting children dealing with a variety of medical conditions, ensuring they receive care tailored to their specific needs.
Room for Improvement
Several reviews highlight issues with customer service, particularly regarding the attitudes of staff members during phone interactions. Families have noted a lack of concern for their well-being, which could impact the overall experience for those seeking assistance.
Summary
Coastal Kids Home Care is dedicated to providing essential services for medically fragile children in California. While their mission and range of services are commendable, feedback suggests that there are areas for improvement in customer service interactions. Families considering this agency may want to weigh these factors when seeking care for their children.
