Overview
North Pointe Care Center, located in Sacramento, California, provides compassionate 24/7 skilled nursing, short-term rehabilitation, and memory care in a warm, home-style setting. The facility is designed to support residents recovering from surgery, illness, or injury, and it encourages family involvement with flexible visiting hours.
Services & Support
The center offers a range of services including IV therapy, complex wound management, dementia care, restorative nursing, pain control, and hospice or respite care. An interdisciplinary team, which includes a Medical Director, licensed nurses, therapists, and social services staff, collaborates to develop personalized care plans tailored to each resident’s needs.
Care Approach & Staff
Many reviews highlight the dedication and kindness of the staff at North Pointe Care Center. Residents and their families often express appreciation for the genuine interest shown by caregivers in addressing their needs. However, some reviews indicate concerns regarding the adequacy of care, particularly in emergencies, suggesting that while the staff is generally friendly and helpful, there may be instances where responsiveness could be improved.
Who They Serve
North Pointe Care Center caters to a diverse population, including individuals in need of skilled nursing, short-term rehabilitation, and memory care. Families looking for a supportive environment for their loved ones may find this facility aligns with their needs, especially if they prioritize care over aesthetics.
Room for Improvement
Despite many positive experiences shared by families, there are notable concerns regarding the facility’s overall condition and some aspects of care. Multiple reviews mention the building’s age and lack of updates, which can contribute to a less than inviting atmosphere. Additionally, there are serious allegations regarding the timeliness of medical responses, which have raised alarms among families about the quality of care during critical situations.
Summary
In summary, North Pointe Care Center in Sacramento offers essential skilled nursing and rehabilitation services in a setting that aims to be home-like. While many families appreciate the staff’s caring approach and the supportive environment, there are significant concerns regarding the facility’s maintenance and the consistency of care provided, particularly in urgent situations. Families considering this facility should weigh these factors carefully.
