Overview
Carlton Senior Living Sacramento, located in Sacramento, California, is a community that offers a range of senior care services including Independent Living, Assisted Living, Memory Care, and Hospice care. The facility is situated in the heart of Arden Arcade, providing residents with convenient access to local amenities and entertainment options. Known for its vibrant events and restaurant-style dining, Carlton aims to create a comfortable and fulfilling lifestyle for its residents.
Services & Support
The community provides a variety of services designed to meet the diverse needs of its residents. These include comprehensive care services, reliable transportation for appointments and outings, and around-the-clock staffing to ensure safety and support. The facility also emphasizes a person-centered care approach, particularly for residents with memory care needs, as indicated by its designation as a Teepa Snow Positive Approach to Care® organization.
Dining & Activities
Residents at Carlton Senior Living enjoy delicious, restaurant-style dining options, which have received positive feedback from families. The community hosts regular performances and offers a diverse calendar of activities, helping to create an engaging and lively atmosphere for residents. Many families have noted the improvement in their loved ones’ well-being, attributing it to the nutritious meals and various activities available.
Care Approach & Staff
The staff at Carlton is frequently described as compassionate and attentive, with many families expressing gratitude for the care their loved ones receive. While some reviews highlight excellent experiences with staff members, there have been concerns raised about management and operational issues that have affected the quality of care. Families have noted instances where responsiveness to resident needs was lacking, particularly in emergency situations.
Room for Improvement
There are notable concerns regarding management practices and responsiveness at Carlton Senior Living. Some families have reported serious issues, including delayed responses to emergency calls and perceived negligence in care. These issues have led to formal complaints and citations from state licensing authorities. It is essential for prospective residents and their families to consider these factors when evaluating the facility.
What Families Say
Overall, families have shared mixed experiences about Carlton Senior Living. While many appreciate the caring staff and vibrant community life, others have raised significant concerns regarding management and care quality. Positive feedback emphasizes the compassion of the staff and the engaging activities available, while negative reviews highlight serious operational issues that have affected resident care and safety.
