Overview
24 Hour Home Care, located in Riverside, California, is an in-home care company that provides services to seniors and children with disabilities. With over 12 years of experience, the company aims to deliver high-quality care while combining the personal touch of a small business with the resources of a larger organization. Their services include daily living assistance, memory care support, respite care, and transportation options.
Services & Support
24 Hour Home Care offers a range of non-medical services designed to assist clients in their daily lives. These services include daily living assistance, hospital-to-home transitions, memory care support, respite care for family caregivers, and on-demand transportation through their RideWith24 service. This comprehensive approach aims to cater to the diverse needs of their clients.
Care Approach & Staff
The company emphasizes a supportive and understanding environment for both clients and caregivers. Reviews indicate that the management is perceived as generous and respectful, fostering a culture where communication is encouraged. However, some clients have expressed dissatisfaction with the responsiveness of the staff, noting challenges in communication and follow-up.
Who They Serve
24 Hour Home Care serves seniors and children with disabilities, providing tailored support to enhance their quality of life. The focus is on meeting the unique needs of each client, ensuring that they receive the necessary assistance to thrive in their daily activities.
Room for Improvement
Several reviews highlight concerns regarding customer service, particularly in terms of communication and responsiveness. Some clients reported difficulties in reaching case managers and receiving timely callbacks. Additionally, there were mentions of caregivers not showing up as scheduled, leading to frustration and added stress for clients.
Summary
In summary, 24 Hour Home Care in Riverside, California, offers a variety of home care services aimed at supporting seniors and children with disabilities. While the company has a strong commitment to client care and a supportive environment, feedback indicates that improvements are needed in customer service and communication. Families considering this provider may want to weigh these factors in their decision-making process.
