Overview
Fountainview at Gonda, located in Playa Vista, California, is a senior living community that is currently transitioning to new management under Senior Resource Group. Previously known as Avocet Playa Vista, the facility offers various services including assisted living and memory care.
Services & Support
The community provides assisted living and memory care services designed to support residents with varying needs. However, there have been concerns raised regarding the quality of care and the treatment of residents, with some reviews indicating instances of elder abuse and inadequate support from staff.
Care Approach & Staff
While some families have expressed satisfaction with the care provided, particularly in the memory care section, others have reported significant issues with staff behavior. Complaints include rude interactions in the dining area and a perceived lack of authority among the management team to address ongoing problems. This has contributed to a challenging environment for residents seeking assistance.
Who They Serve
Fountainview at Gonda serves seniors requiring assisted living and memory care. The facility aims to accommodate a diverse range of residents, but some reviews indicate challenges for individuals with mobility needs, particularly those who use scooters.
Dining & Activities
Reviews highlight dissatisfaction with the dining experience, noting that residents often do not receive the service they expect. Reports of poor communication and attitude from dining staff have created a negative atmosphere for residents when requesting meals or assistance.
Location & Access
Situated in Playa Vista, the facility has limited parking at the main entrance, leading visitors to park on adjacent streets. While there is adequate parking available, the lack of convenient access may pose challenges for families visiting their loved ones.
Room for Improvement
There are multiple areas identified for improvement, particularly in staff training and management authority. Concerns about elder abuse and inadequate support for residents highlight the need for better oversight and a more responsive care approach.
Summary
Fountainview at Gonda has potential with its beautiful grounds and memory care services. However, the community faces significant challenges related to staff behavior and management effectiveness. Families considering this facility should weigh the reported experiences of current residents and their families against the services offered.