Overview
ManorCare Health Services-Palm Desert, located in Palm Desert, California, is a skilled nursing facility that provides rehabilitation and therapy services. The facility aims to offer a supportive environment for residents, focusing on their comfort and care needs.
Services & Support
The facility provides a range of services including skilled nursing, physical therapy, and rehabilitation. While some reviews highlight the quality of physical therapy, noting that therapists are knowledgeable and supportive, there are concerns regarding the overall responsiveness of the staff to patient needs.
Care Approach & Staff
ManorCare Health Services-Palm Desert has received mixed feedback regarding its staff. Some residents and families have praised individual caregivers for their compassion and attentiveness, particularly mentioning a CNA who has been recognized for her exceptional care. However, several reviews indicate a lack of general staff awareness and responsiveness, with reports of patients waiting extended periods for assistance with basic needs, including medication and personal care.
Who They Serve
The facility serves individuals requiring skilled nursing care, rehabilitation, and assistance with daily living activities. However, families have expressed concerns about the level of care provided, particularly for those with complex medical needs.
Levels of Care
ManorCare Health Services-Palm Desert specializes in skilled nursing and rehabilitation services. While the facility is equipped to handle various medical conditions, some reviews suggest that the implementation of care plans and medication management may not always meet expectations.
Dining & Activities
While specifics about dining options were not extensively covered in the reviews, families have reported issues with meal ordering and staff responsiveness to dining needs. Activities offered at the facility were not detailed, but the focus appears to be on providing a comfortable living environment.
Room for Improvement
Several reviews indicate significant concerns regarding staffing levels and the attentiveness of staff during critical times. Families have reported instances of neglect, including delays in responding to calls for assistance and inadequate personal care. These issues highlight a need for improvement in the overall management and staffing of the facility.
Summary
ManorCare Health Services-Palm Desert offers skilled nursing and rehabilitation services in a supportive environment. While some caregivers have been commended for their dedication, overall feedback indicates a need for improvements in staff responsiveness and care consistency. Families considering this facility should weigh the mixed reviews and the importance of attentive care in their decision-making process.
