Overview
Right at Home, located in Palm Desert, California, provides trusted in-home care for seniors and adults with disabilities. Their services encompass companionship, hygiene support, respite care, and physical assistance to help loved ones maintain independence at home. The company emphasizes creating custom care plans tailored to each individual’s unique situation, ensuring the best possible care.
Services & Support
Right at Home offers a range of services designed to support seniors and adults with disabilities. Their caregivers provide companionship, assistance with daily hygiene, and help with physical tasks. They also offer respite care for family caregivers, allowing them to take necessary breaks. The agency is available 24/7, including holidays and weekends, to meet the varying needs of their clients.
Care Approach & Staff
The caregivers at Right at Home are frequently described as compassionate, professional, and attentive. Families have noted the staff’s dedication to providing quality care and their ability to build strong relationships with clients. The management team, including the owners, is actively involved in the care process, ensuring that caregivers are well-matched to the needs of the clients and that communication remains open and responsive.
Who They Serve
Right at Home primarily serves seniors and adults with disabilities who require assistance to live independently at home. Their services are designed to cater to a variety of needs, including those requiring companionship and more intensive physical support.
What Families Say
Families have expressed gratitude for the compassionate care provided by Right at Home. Many reviews highlight the positive relationships formed between caregivers and clients, with some caregivers being described as “almost extended family.” Clients have reported that the caregivers not only meet their physical needs but also contribute positively to their emotional well-being. However, there have been some concerns regarding customer service experiences, particularly in scheduling and responsiveness in certain situations.
Room for Improvement
Some families have noted issues with customer service, particularly regarding communication and scheduling. There were instances where families felt that their requests were not adequately addressed, leading to frustration. This feedback suggests an opportunity for the company to enhance their responsiveness and support in these areas.
Summary
Right at Home in Palm Desert, California, is recognized for its compassionate and professional in-home care services tailored to seniors and adults with disabilities. With a commitment to creating customized care plans and a responsive management team, they strive to enhance the quality of life for their clients. While many families appreciate the care provided, there is room for improvement in customer service to ensure a consistently positive experience for all clients.
