Overview
Elder Love USA, Inc, located in Palm Desert, California, is a nonprofit organization dedicated to providing in-home care services for older adults. While they specialize in assisting those over 70, they cater to adults aged 18 and over as well. Their mission is to offer personalized care tailored to individual needs, ensuring that clients receive the support they require.
Services & Support
Elder Love USA offers a wide range of services designed to assist older adults in their daily lives. Their offerings include housekeeping, personal care, hygiene assistance, bathing, toileting, transferring, transportation, medication management, pet care, errands, food and nutrition planning, respite services, mental stimulation, companionship, and alternative therapies. This comprehensive approach aims to enhance the quality of life for clients while providing flexible care options without minimum hourly requirements or long-term contracts.
Care Approach & Staff
The staff at Elder Love USA is frequently described as compassionate and attentive. Reviews highlight their commitment to providing personalized care, with caregivers who take the initiative and are responsive to the needs of their clients. Families have noted that the caregivers go the extra mile to ensure comfort and satisfaction, often making adjustments quickly if a client expresses concerns about their care.
Who They Serve
Elder Love USA primarily serves older adults, with a focus on those over 70. However, their services are available to any adult 18 and over who requires assistance. This flexibility allows them to cater to a diverse range of clients, ensuring that each individual receives the appropriate level of care.
What Families Say
Families have shared positive experiences with Elder Love USA, emphasizing the compassionate nature of the caregivers. Many reviewers have expressed gratitude for the personalized attention their loved ones received, noting that the staff is not only dependable but also genuinely caring. However, some reviews also mentioned concerns regarding staff discipline, indicating that there may be instances where family members felt their concerns were not adequately addressed.
Room for Improvement
While many families appreciate the compassionate care provided by Elder Love USA, there have been reports of incidents involving staff behavior that raised concerns. A specific review highlighted an unfortunate incident where a caregiver’s actions were unsettling for a family member. Additionally, some families noted that communication regarding such issues could be improved.
Summary
Elder Love USA, Inc. in Palm Desert, California, is committed to delivering compassionate in-home care to older adults. With a wide array of services tailored to meet individual needs, they strive to provide flexible and personalized support. While many families commend the dedication and empathy of the staff, there are areas for improvement in communication and staff management. Overall, Elder Love USA aims to enhance the lives of seniors through attentive and caring services.
