Overview
Willow Tree Nursing and Rehab Center, located in Oakland, California, offers a range of services aimed at supporting individuals in need of skilled nursing and rehabilitation care. The facility is noted for its clean and welcoming environment, which is appreciated by both visitors and residents.
Services & Support
Willow Tree provides essential services such as physical therapy and rehabilitation, catering to residents who require assistance in recovering from various health conditions. The staff is described as friendly and attentive by some families, who appreciate the care provided to their loved ones.
Care Approach & Staff
Reviews highlight a mixed experience with staff interactions. While many families report positive and caring relationships with staff members, there are concerns regarding the treatment of residents. Instances of staff being rude to patients have been noted, which has raised alarms among some families. Communication from the staff is generally perceived as good, with families feeling informed about their loved one’s care.
Who They Serve
Willow Tree serves individuals requiring skilled nursing care and rehabilitation services. Families have shared that the facility is convenient for short-term stays, particularly for those living nearby.
Room for Improvement
Some reviews indicate issues with cleanliness and timely care, such as concerns about residents not being changed regularly or receiving prompt assistance. Families have expressed the need for better responsiveness from the staff to ensure the comfort and dignity of their loved ones.
Summary
In summary, Willow Tree Nursing and Rehab Center presents a mixed picture. While the facility is recognized for its welcoming atmosphere and some positive staff interactions, there are critical areas needing attention, particularly regarding responsiveness and patient care. Families considering this facility are encouraged to visit and assess it based on their specific needs and experiences.
