Overview
HealthFlex Home Health & Hospice, located in Oakland, California, provides in-home healthcare services tailored to seniors and disabled individuals. The agency offers a range of services, including home health and hospice care, with a focus on maintaining quality of life and well-being for their patients. HealthFlex is a 5-star CMS rated agency, recognized for its commitment to delivering compassionate and skilled care.
Services & Support
HealthFlex offers a variety of services to support patients recovering from acute illnesses, injuries, or chronic conditions. Their team includes skilled nurses, physical therapists, and occupational therapists who work collaboratively to create individualized care plans. Patients benefit from a multidisciplinary approach, ensuring comprehensive support tailored to their specific needs. The agency emphasizes the importance of communication and coordination among the care team, which is crucial for effective treatment.
Care Approach & Staff
The staff at HealthFlex is frequently described as compassionate, knowledgeable, and attentive. Many families have noted the positive impact of the nursing care and therapy services provided. Physical therapists and occupational therapists are particularly praised for their supportive attitudes and effective treatment methods. Families appreciate the staff’s willingness to engage with them, answering questions and providing ongoing support throughout the care process.
Who They Serve
HealthFlex serves seniors and individuals with disabilities who require assistance in the comfort of their own homes. Their services are designed for those recovering from surgeries, managing chronic illnesses, or needing hospice care. The agency aims to support patients in achieving their health goals while ensuring they remain close to their loved ones.
Service Area
HealthFlex operates in the greater San Francisco area, providing in-home healthcare services to Oakland and surrounding communities.
Scheduling & Availability
Families have reported that HealthFlex is accommodating and responsive to scheduling needs. The agency’s staff is available to address concerns and provide timely assistance, although some families have expressed challenges with coordination between hospice and home health services.
What Families Say
Reviews highlight the dedication and care provided by the HealthFlex team. Many families commend the staff for their professionalism and compassion, noting that they feel genuinely cared for. However, some families have expressed frustration regarding communication and coordination, particularly when transitioning between hospice and home health services. Despite these challenges, the quality of care received from nursing and therapy staff is often praised.
Room for Improvement
While many families have had positive experiences with HealthFlex, there are noted concerns regarding the administrative side of the service. Issues with communication between the hospice and home health teams have been highlighted, leading to confusion about equipment and supplies. Families have expressed the need for better coordination to ensure seamless care transitions.
Summary
HealthFlex Home Health & Hospice in Oakland, California, is recognized for its compassionate and skilled care team, offering a wide range of in-home health services. While many families appreciate the dedication of the staff and the positive impact on patient recovery, there are areas for improvement, particularly in communication and coordination between different service branches. Overall, HealthFlex remains a trusted choice for families seeking in-home healthcare support.
