Overview
Arcadia Home Care & Staffing, located in Monterey, California, has been a provider of personal home care and support services for over 40 years. The organization aims to deliver high-quality, cost-effective care that allows individuals to remain in their homes. However, reviews from families and caregivers indicate a mixed experience regarding the reliability and quality of care.
Services & Support
Arcadia Home Care & Staffing offers a range of home health services, including personal care and support for individuals with various needs. Families have reported varying experiences with the caregivers provided, noting that while some caregivers are kind and supportive, there have been significant concerns about consistency and reliability.
Care Approach & Staff
The staff at Arcadia Home Care & Staffing has received both praise and criticism. Some families have highlighted the compassionate nature of the caregivers, while others have expressed frustration with chronic lateness, frequent no-shows, and a lack of backup support when caregivers are unable to fulfill their shifts. Additionally, some families have reported issues with theft and unprofessional behavior from caregivers, raising concerns about the oversight and training provided by the agency.
Who They Serve
Arcadia Home Care & Staffing serves a variety of clients, including those needing assistance with daily living activities and individuals with specific health conditions. Reviews indicate that the agency has attempted to cater to families dealing with significant health challenges, although experiences can vary widely.
Scheduling & Availability
Many families have expressed frustration with the scheduling practices at Arcadia Home Care & Staffing. Common complaints include unreliable scheduling, last-minute cancellations by caregivers, and a lack of communication regarding staffing changes. This unpredictability has led to increased stress for families relying on consistent care.
What Families Say
Feedback from families is mixed. Some have praised individual caregivers for their dedication and care, particularly highlighting the positive experiences with specific staff members. However, numerous reviews also reflect dissatisfaction with the overall management of the agency, particularly concerning scheduling and the professionalism of caregivers. Families have noted that the agency’s customer service could improve, especially in handling inquiries and follow-ups.
Room for Improvement
There are notable areas for improvement at Arcadia Home Care & Staffing. Families have reported issues with caregiver reliability, including chronic lateness and no-shows, which can significantly impact the quality of care provided. Additionally, enhancing communication and follow-through on inquiries could help address some of the concerns raised by families.
Summary
In summary, Arcadia Home Care & Staffing in Monterey, California, has a long-standing history in providing home care services. While some clients have had positive experiences with individual caregivers, many families have expressed concerns about reliability, scheduling, and overall management. Addressing these issues could enhance the agency’s reputation and improve the care experience for families.
