Overview
Windsor Gardens Convalescent Hospital of Los Angeles, located in Los Angeles, California, offers a range of short-term, long-term, and rehabilitation services. The facility is recognized for its quality measures and has received the Silver – Achievement in Quality Award from the American Health Care Association and National Center for Assisted Living.
Services & Support
Windsor Gardens provides various services including rehabilitation, occupational therapy, and social worker support. The facility aims to assist residents in their recovery and daily living needs, but experiences reported by families indicate inconsistencies in the level of care provided, particularly during nighttime hours.
Care Approach & Staff
The staff at Windsor Gardens includes nurses, certified nursing assistants (CNAs), and social workers, with some reviewers noting a lack of timely assistance and communication. While some families have praised the dedication and kindness of specific staff members, others have expressed concerns regarding the responsiveness of the nursing staff, particularly in critical situations such as wound care.
Who They Serve
Windsor Gardens caters to a diverse population, including residents requiring rehabilitation services and those needing long-term care. Feedback from families suggests that while some residents receive adequate attention, others, particularly those with more complex needs, may not receive the level of care expected.
Levels of Care
The facility offers various levels of care, including skilled nursing and rehabilitation services. However, there are reports of inadequate wound care and general neglect, which have raised concerns among families regarding the overall quality of care.
Dining & Activities
While the dining experience has not been specifically highlighted in reviews, families have noted that staff, including kitchen personnel, were friendly and accommodating. The activities team is also mentioned positively in some reviews, contributing to a supportive environment for residents.
Location & Access
Windsor Gardens is located in a central area of Los Angeles, which can be convenient for families visiting their loved ones. However, some families have reported difficulties in communication, particularly with phone accessibility in patient rooms, which may hinder contact with residents.
What Families Say
Feedback from families is mixed. Some express gratitude for the care provided, highlighting the kindness of specific staff members and the effectiveness of therapy services. Conversely, several reviews express serious concerns about the quality of care, particularly regarding wound management and the responsiveness of staff during critical times.
Room for Improvement
Multiple reviews indicate a need for improvement in the responsiveness of staff, especially during nighttime hours and in the management of wound care. Families have also raised concerns about communication challenges and the availability of social workers to address their questions and needs.
Summary
Windsor Gardens Convalescent Hospital of Los Angeles offers a range of care options for individuals needing rehabilitation and long-term support. While some families have had positive experiences, significant concerns regarding staff responsiveness and quality of care have been raised, particularly in critical situations. Families considering this facility should weigh these factors carefully.
