Overview
Westlake Convalescent Hospital, located in Los Angeles, California, is a skilled nursing facility that provides long-term care to patients. The facility offers a range of medical services, including rehabilitation and in-house dialysis, in a home-like setting.
Services & Support
Westlake Convalescent Hospital provides various medical and rehabilitation services, alongside social services designed to enhance the recovery experience for its patients. The facility aims to create a comfortable environment, offering therapeutic recreation and food services to support the well-being of residents.
Care Approach & Staff
While Westlake Convalescent Hospital promotes a mission of compassionate care, reviews indicate a mixed experience with staff responsiveness and professionalism. Some patients have reported receiving kind and attentive care from certain staff members, while others have expressed concerns about the level of attention given, particularly during night shifts.
Who They Serve
The facility caters to individuals requiring skilled nursing and rehabilitation services, including those with chronic conditions and those recovering from acute medical events.
Room for Improvement
Concerns have been raised regarding the overall quality of care at Westlake Convalescent Hospital. Multiple reviews highlight issues such as delayed responses to call buttons, inadequate attention to patient hygiene, and a perceived decline in the facility’s standards over the years. Some families have expressed deep concern for the safety and well-being of their loved ones, citing instances of neglect and poor management.
What Families Say
Reviews reflect a significant divide in family experiences at Westlake Convalescent Hospital. While some families have noted positive interactions with staff and improvements in patient recovery, others have voiced serious allegations of neglect and unprofessional conduct. The emotional toll of these experiences has led several families to advise against choosing this facility for their loved ones.
Summary
Westlake Convalescent Hospital offers skilled nursing and rehabilitation services in a home-like environment, but reviews suggest that the quality of care may vary significantly. Families considering this facility should weigh the mixed feedback and consider visiting to assess the environment and care practices firsthand.
