Overview
Alexandria Care Center, located in Los Angeles, California, offers a range of services including rehabilitation and skilled nursing care. The facility has garnered a mix of reviews from families regarding the quality of care and responsiveness of staff.
Services & Support
The center provides various support services, including physical therapy and rehabilitation. Some reviews highlight positive experiences with physical therapy, noting that patients have made significant progress during their stay. However, there are also concerns about the responsiveness of the staff to patient needs.
Care Approach & Staff
While some families reported friendly and caring staff, others expressed dissatisfaction with the level of attention provided. Instances of delayed care, such as medications not being administered on time and a lack of responsiveness to calls for assistance, have been noted. This inconsistency in care raises concerns about the overall staffing levels and professionalism at the facility.
Who They Serve
Alexandria Care Center caters to individuals recovering from various medical conditions, including those needing rehabilitation after surgeries. Feedback indicates that while some patients experienced adequate care, others faced challenges that led to feelings of neglect.
Dining & Activities
The dining experience has received mixed reviews. While some residents enjoyed the meals, others criticized the food quality, suggesting it was not always satisfactory. Activities and engagement opportunities are mentioned, but specific details about the programming are limited.
Location & Access
The facility is situated in a crowded area of Los Angeles, which can make parking a challenge for visitors. Accessibility to the center is noted, but families have reported difficulties in reaching staff via phone, often waiting long periods or experiencing disconnections.
What Families Say
Feedback from families is varied. Some express gratitude for the care their loved ones received, particularly in terms of rehabilitation progress. Conversely, others warn against the facility, citing neglect and poor communication as significant issues. This disparity in experiences suggests that while some patients may receive quality care, others may not have the same positive experience.
Room for Improvement
Several reviews highlight areas needing improvement, particularly regarding staff responsiveness and communication. Families have reported long wait times for assistance and difficulties in reaching staff by phone, indicating a need for better systems in place to ensure timely care and communication.
Summary
In summary, Alexandria Care Center presents a complex picture of care. While there are positive experiences regarding rehabilitation and staff friendliness, significant concerns about responsiveness and care quality persist. Families considering this facility should weigh these factors carefully based on the varied feedback.
