Overview
Western States Home Health Care Agency, located in Los Angeles, California, develops a formulated approach and philosophy to delivering high-quality home nursing care and skilled nursing services. Their mission is to provide fair and equal treatment for all patients, with a focus on compassion and personalized care.
Services & Support
Western States Home Health Care Agency offers a range of services, including occupational therapy, physical therapy, speech therapy, and senior care. Their team consists of registered nurses, certified nursing assistants, and various therapists, all trained to provide care safely and effectively in a home environment.
Care Approach & Staff
The agency emphasizes a commitment to being a trusting partner and companion in healthcare. However, some families have reported concerns regarding the professionalism of the staff. Instances of abrupt discharges and unresponsiveness have been highlighted, indicating a potential inconsistency in care and communication.
Who They Serve
Western States serves a diverse patient population, including elderly individuals and veterans. However, families have expressed dissatisfaction with the continuity of care, noting that patients may not receive consistent therapy sessions or the same caregivers throughout their treatment.
What Families Say
Feedback from families is mixed. While some have praised the agency for its excellent customer service and support, others have voiced serious concerns about unprofessional behavior and inadequate care management. Specific complaints include delayed therapy sessions and a lack of follow-through on promised services.
Room for Improvement
Several reviewers have noted issues with scheduling and communication, particularly regarding the responsiveness of staff. Families have expressed frustration over the management’s approach to scheduling visits, which they felt prioritized staff convenience over patient needs.
Summary
In summary, Western States Home Health Care Agency provides a variety of home health services in Los Angeles, California. While they aim to deliver compassionate and personalized care, feedback indicates that there may be challenges in staff professionalism and continuity of care. Families considering this agency should weigh the mixed reviews and assess their specific needs.
