Overview
Parkway Hills Nursing and Rehabilitation, located in La Mesa, California, specializes in post-acute care aimed at helping patients regain their active lives. The facility is equipped with specialized medical and rehabilitation technology, and it emphasizes advanced staff training to manage complex care conditions effectively.
Services & Support
Parkway Hills offers a range of services designed to support the health and wellness of its residents. The facility provides 24-hour licensed nursing care, skilled nursing, physical therapy, occupational therapy, and speech therapy. These services are tailored to assist residents in recovering their mobility, communication, and daily living skills.
Care Approach & Staff
The care approach at Parkway Hills is characterized by a compassionate and professional team dedicated to quality care. Many families have praised the staff for their responsiveness and commitment to patient needs. However, some reviews indicate issues with staff availability and responsiveness, particularly during peak times.
Who They Serve
Parkway Hills serves a diverse population, including individuals requiring rehabilitation after hospital stays, long-term care, and those needing specialized wound care. The facility aims to create a supportive environment for residents at various stages of recovery.
Living Options & Amenities
The facility is designed to provide a home-like environment, featuring amenities such as 24-hour laundry services, restaurant-style dining, free Wi-Fi, and recreational activities. Residents can enjoy private rehabilitation rooms and access to mental health services, contributing to a comfortable stay.
Dining & Activities
Parkway Hills offers restaurant-style dining, ensuring that residents receive nutritious meals in an enjoyable setting. The facility also provides various daily activities aimed at engaging residents, whether they are cognitively intact or facing challenges such as dementia.
What Families Say
Feedback from families is mixed. Many commend the facility for its caring staff and effective rehabilitation services, noting that their loved ones received attentive care. However, there are concerns regarding wound care management, room conditions, and communication challenges, particularly with phone accessibility. Some families have reported dissatisfaction with the responsiveness of the staff and the cleanliness of the facility.
Room for Improvement
Several reviews highlight areas needing attention, including the management of wound care and the condition of resident rooms. Issues such as inadequate access to bathrooms for wheelchair-bound residents and slow service due to staffing shortages have been noted. Families have expressed the need for better communication and responsiveness from the staff.
Summary
Parkway Hills Nursing and Rehabilitation provides a range of post-acute care services in a supportive environment. While many families appreciate the compassionate care and rehabilitation efforts, there are notable areas for improvement regarding staff responsiveness and facility conditions. Families considering Parkway Hills should weigh the positive aspects of the care provided against the concerns raised in reviews.
