Overview
Arbor Hills Nursing Center, located in La Mesa, California, is a 100-bed skilled nursing facility that focuses primarily on post-hospitalization transitional care. The center provides 24-hour nursing care and supervision, ensuring that patients receive the assistance they need with daily activities such as dressing, bathing, and mobility. The facility aims to support patients in their recovery journey, helping them regain strength and independence.
Services & Support
Arbor Hills offers a range of services tailored to meet the diverse needs of its patients. These services include skilled nursing care, physical therapy, and support from social workers. The facility emphasizes rehabilitation, particularly for those recovering from strokes or surgeries. Patients can expect assistance with daily living activities, dietary planning, and medication administration. However, there have been concerns about the consistency of therapy sessions, with some patients reporting limited access to physical therapy.
Care Approach & Staff
The staff at Arbor Hills is noted for their attentiveness and kindness. Many families have expressed appreciation for the friendly interactions and professionalism of the nursing and therapy teams. The facility strives to create a calm and supportive environment, which is essential for patient recovery. However, there have been some reports of communication issues, particularly regarding responsiveness from social workers.
Who They Serve
Arbor Hills primarily serves individuals who require skilled nursing care after hospitalization. This includes patients recovering from surgeries, strokes, and other medical conditions that necessitate rehabilitation and support. The facility aims to help residents regain their independence and improve their quality of life.
Living Options & Amenities
The facility is designed to provide a clean and pleasant atmosphere for residents. Amenities include personal cable television, telephone services, and a reading library. Patients can also participate in various activities, either individually or in groups, which are intended to promote social interaction and well-being.
Dining & Activities
Dining experiences at Arbor Hills are prepared in-house, which some residents appreciate, although there have been mixed reviews regarding the quality and variety of meals. The facility offers daily activities to engage residents and support their recovery, although the execution of these activities can vary.
What Families Say
Feedback from families is mixed. Many appreciate the cleanliness of the facility and the caring nature of the staff. However, some have raised concerns about the lack of timely communication from social workers and the adequacy of physical therapy services. Positive remarks highlight the supportive environment and the dedication of staff members, while some families have reported distressing experiences related to patient care and responsiveness.
Room for Improvement
There are notable areas for improvement, particularly in communication and the consistency of therapy sessions. Families have expressed frustration over unreturned calls from social workers and the need for more frequent physical therapy to aid recovery. Additionally, some residents have reported discomfort due to delays in receiving assistance with personal care.
Summary
Arbor Hills Nursing Center provides skilled nursing and rehabilitation services in a supportive environment. While many families appreciate the care and attention their loved ones receive, there are areas that require attention, particularly in communication and the frequency of therapeutic interventions. Families considering Arbor Hills should weigh these factors alongside the positive experiences shared by others.
