Overview
Desert Mountain Care Center, located in Indio, California, offers skilled nursing and rehabilitation services. The facility aims to assist patients in their recovery journey following hospital stays or health setbacks. Despite its mission, the center has received mixed reviews from families and residents regarding the quality of care and overall environment.
Services & Support
Desert Mountain Care Center provides a variety of services including physical therapy, skilled nursing, and rehabilitation. While some residents have reported positive experiences with the physical and speech therapy teams, others have expressed concerns regarding the attentiveness and responsiveness of the nursing staff.
Care Approach & Staff
The care approach at Desert Mountain Care Center has been described as inconsistent. While some families have praised the compassion and support of certain staff members, numerous reviews highlight a lack of professionalism and responsiveness, particularly during night shifts. Reports indicate that patients often faced delays in receiving assistance, which contributed to feelings of neglect.
Who They Serve
The facility serves individuals requiring short-term rehabilitation and long-term care. However, the experiences shared by families suggest that the level of care can vary significantly, leading to concerns about the well-being of residents.
Living Options & Amenities
Desert Mountain Care Center offers shared rooms equipped with basic amenities. Some residents appreciated the outdoor patio space for relaxation, but others noted that the facility could benefit from upgrades to its physical environment, describing it as somewhat dated and lacking in comfort.
Dining & Activities
Dining experiences at the center have received mixed feedback. Some residents reported dissatisfaction with the quality and variety of food, while others noted that the dining schedule did not accommodate late-night hunger. Activities available to residents are not detailed in the reviews, indicating a potential area for improvement in engagement.
What Families Say
Feedback from families is overwhelmingly critical, with many expressing deep concern over the care provided. Some families shared positive interactions with specific staff members, but the overall sentiment reflects a lack of trust in the facility’s ability to provide adequate care. Instances of neglect and poor communication have led families to seek alternative options for their loved ones.
Room for Improvement
There are significant areas for improvement at Desert Mountain Care Center. Families have noted the need for better staff responsiveness, enhanced communication with families, and improvements in the overall cleanliness and maintenance of the facility.
Summary
Desert Mountain Care Center presents itself as a provider of skilled nursing and rehabilitation services in Indio, California. However, the experiences shared by residents and their families reveal a troubling pattern of care that raises concerns about patient safety and satisfaction. Families considering this facility are encouraged to weigh the mixed reviews carefully and explore all available options.
