Overview
Neogen Care, located in Hayward, California, has established itself as a trusted home health agency since 2014. The agency offers a comprehensive range of clinical care and support services for individuals of all ages. With a commitment to delivering high-quality home health care, Neogen Care is recognized for its compassionate and professional approach tailored to each patient’s unique needs.
Services & Support
Neogen Care provides a variety of services including nursing care, physical therapy, and social worker support. Families have expressed satisfaction with the personalized attention and assistance their loved ones receive. Reviews highlight the effectiveness of the physical therapy provided, with clients reporting improvements in mobility and overall recovery. Additionally, the agency emphasizes the importance of compassionate care, which many families have noted as a significant aspect of their experience.
Care Approach & Staff
The staff at Neogen Care is frequently described as compassionate, attentive, and professional. Families have praised individual team members for their dedication and skill, particularly in nursing and physical therapy roles. The agency places a strong emphasis on creating a supportive environment, ensuring that caregivers are well-equipped to meet the needs of their patients. However, there have been some concerns regarding communication and scheduling, with a few families noting issues with timely follow-ups and appointment management.
Who They Serve
Neogen Care serves a diverse clientele, providing care for individuals of all ages. The agency is particularly noted for its work with elderly patients, many of whom require specialized support following surgeries or other health challenges. Families appreciate the tailored approach that considers the specific needs of each patient.
Service Area
Neogen Care operates across various counties in California, ensuring that a wide range of communities have access to their services. This extensive service area allows them to reach a significant number of patients and families in need of home health care.
What Families Say
Feedback from families highlights both the strengths and challenges of Neogen Care. Many reviews emphasize the compassionate care provided by staff members, with specific praise for nurses and therapists who have made a positive impact on patients’ recoveries. However, some families have expressed frustration regarding scheduling issues and communication lapses, indicating that there is room for improvement in these areas.
Room for Improvement
While many families report positive experiences with Neogen Care, there are recurring themes of dissatisfaction related to scheduling and communication. Some clients have noted that appointments were not consistently honored, and there were instances of staff arriving without proper preparation. Addressing these concerns could enhance the overall experience for families relying on their services.
Summary
In summary, Neogen Care in Hayward, California, is recognized for its commitment to high-quality home health care and compassionate service. While many families appreciate the personalized attention and effective care provided, there are notable challenges regarding scheduling and communication that the agency may need to address. Overall, Neogen Care remains a viable option for those seeking home health services, particularly for individuals requiring nursing and physical therapy support.
