Overview
Healthcare Centre of Fresno, located in Fresno, California, is a skilled nursing home and rehabilitation facility. The center aims to provide a collaborative approach to care, emphasizing both physical health and holistic well-being. It offers a range of services, including 24-hour nursing care, rehabilitation therapies, and specialized nursing needs.
Services & Support
The Healthcare Centre of Fresno provides comprehensive skilled nursing services, including medication management, wound care, and rehabilitation therapies such as physical, occupational, and speech therapy. The facility also offers medical social services to support residents and their families. Daily activities are organized to engage residents and promote mental and social well-being.
Care Approach & Staff
While the facility promotes a team-based approach to care, reviews highlight significant concerns regarding staff responsiveness and attentiveness. Some families have reported instances of neglect, including delayed medication and inadequate attention to residents’ basic needs. However, there are also positive mentions of specific staff members who are noted for their caring and supportive demeanor.
Who They Serve
Healthcare Centre of Fresno serves individuals who require skilled nursing care, including those recovering from surgery or managing chronic health conditions. The facility accommodates both short-term and long-term residents, providing tailored support based on each individual’s needs.
Levels of Care
The center offers a range of care levels from skilled nursing to rehabilitation services. Residents may receive assistance with daily activities, medical care, and therapeutic support depending on their specific health requirements.
Living Options & Amenities
The facility features shared rooms designed for a hospital-like setting, with two to three patients per room. While some reviews mention cleanliness, there are concerns about the overall environment, including reports of unpleasant odors in the hallways. Amenities are intended to enhance resident experience, although some improvements, such as elevator maintenance, have been suggested.
Dining & Activities
Healthcare Centre of Fresno provides meals for residents, but feedback regarding food quality has been mixed. Some reviews describe inadequate meal options and dietary management, while others appreciate the opportunity to bring in snacks and drinks. Daily activities are organized to help residents stay engaged.
Location & Access
The facility is situated in downtown Fresno, which may pose accessibility challenges due to the surrounding area. Families have noted the need to navigate through alleys to access the entrance, raising safety concerns.
What Families Say
Reviews reflect a range of experiences at Healthcare Centre of Fresno. Some families express satisfaction with the cleanliness and helpfulness of the staff, while others report severe dissatisfaction due to neglect and inadequate care. Concerns about timely medication administration and the overall attentiveness of the staff have been prevalent, leading some to consider escalating their complaints.
Room for Improvement
Several reviews indicate that the facility struggles with staff responsiveness and adherence to care protocols. Reports of neglect, including delayed medication and insufficient attention to residents’ needs, suggest that improvements in management and staff training may be necessary to enhance the quality of care provided.
Summary
Healthcare Centre of Fresno offers skilled nursing and rehabilitation services in a collaborative environment. However, the facility faces significant challenges regarding staff attentiveness and care quality, as highlighted by multiple reviews. Families considering this facility should weigh the mixed feedback and assess whether the care environment aligns with their loved one’s needs.
