Overview
St. Mary’s Home Health & Hospice, located in Fresno, California, is a family-owned healthcare organization that has been serving the community since 2002. They offer a range of services, including Home Health, Hospice, Palliative Care, and Pharmacy, aimed at enhancing the quality of life for their patients.
Services & Support
St. Mary’s provides various services tailored to meet the needs of their patients. This includes nursing care, physical therapy, and occupational therapy. Many families have expressed satisfaction with the nursing staff, highlighting their attentiveness and professionalism. The therapists are also noted for their knowledge and courteous approach, contributing positively to the healing process of patients.
Care Approach & Staff
The staff at St. Mary’s is frequently described as compassionate and patient. Reviewers have mentioned specific nurses and therapists who have made a significant impact on their care experience. For instance, one nurse was noted for her thoroughness and ability to address patient needs effectively. However, there have been concerns about communication and timely responses in some cases, particularly regarding medication orders and equipment requests.
Who They Serve
St. Mary’s Home Health & Hospice serves a diverse range of patients, including those requiring home health services, hospice care, and support for chronic conditions. The agency aims to provide care in the comfort of patients’ homes, which is particularly beneficial for families looking for personalized support.
Service Area
The services of St. Mary’s extend beyond Fresno to include Madera, Kings, and Tulare Counties, allowing them to reach a broader community in need of home health and hospice care.
What Families Say
Many families express gratitude for the care provided by St. Mary’s, with several reviewers highlighting the positive impact of their nursing staff. Comments such as “the best agency I’ve ever worked for” and “wonderful care” reflect a strong appreciation for the support received. However, some families have noted areas for improvement, particularly regarding communication and the frequency of visits from clergy and nursing staff.
Room for Improvement
While many families have had positive experiences, there have been reports of inconsistent communication and delays in medication orders and equipment provision. Additionally, some families expressed a desire for more regular visits from nursing staff and clergy to enhance their support during challenging times.
Summary
St. Mary’s Home Health & Hospice in Fresno, California, is dedicated to providing compassionate care through a range of services, including nursing and therapy. While many families appreciate the attentive staff and personalized care, there are areas that require attention to ensure consistent support for all patients. Overall, St. Mary’s aims to enhance the quality of life for those they serve in the community.
