Overview
Arbor Post Acute, located in Chico, California, is a post-acute care center that specializes in short-term rehabilitation and skilled nursing services. The facility is dedicated to providing personalized, goal-oriented care designed to help patients achieve maximum independence. Therapy begins within 24 hours of admission and can continue up to five times weekly.
Services & Support
Arbor Post Acute offers a range of services including 24-hour skilled nursing care, long-term care support for daily living activities, complex wound care, and compassionate hospice services. The interdisciplinary team, which includes physicians, nurses, therapists, and social workers, is committed to the safety and wellness of all patients.
Care Approach & Staff
The care approach at Arbor Post Acute emphasizes patient-centered care, with licensed nurses available around the clock. Reviews highlight the attentiveness and professionalism of the nursing team, with many staff members recognized for their empathy and dedication to patient care. The physical therapy team is also noted for being encouraging and effective, helping residents make significant progress in their recovery.
Who They Serve
Arbor Post Acute serves individuals recovering from surgeries and those in need of skilled nursing care. Families have expressed relief and gratitude for the care their loved ones receive, particularly for patients who may be timid or in pain, as the staff works to create a welcoming and supportive environment.
Location & Access
Conveniently located off Forest Avenue and Springfield Drive in Chico, California, Arbor Post Acute is easily accessible for families visiting their loved ones. The facility features spacious courtyards and common areas for family visits.
What Families Say
Feedback from families highlights a mix of experiences. Many praise the cleanliness of the facility and the caring nature of the staff, noting that they feel welcomed and informed during their visits. However, there are also concerns regarding communication, as some families reported difficulties in reaching staff by phone and receiving timely updates about their loved ones. Overall, while many families express gratitude for the care provided, others emphasize the need for improvements in communication and staffing.
Room for Improvement
Several reviews indicate issues with phone accessibility and response times, with families struggling to reach staff members. Additionally, some reports mention understaffing and concerns about the overall management of patient care, suggesting that improvements are needed to ensure consistent communication and support for residents and their families.
Summary
Arbor Post Acute offers a comprehensive range of rehabilitation and skilled nursing services in a supportive environment. While many families commend the dedicated staff and the quality of care, there are areas for improvement, particularly in communication and staffing levels. Families considering Arbor Post Acute for their loved ones may find it beneficial to stay actively involved in their care and communicate regularly with the staff to ensure their needs are met.
