Overview
Active Hospice Care Inc, located in Burbank, California, has been dedicated to providing compassionate care and support to patients and families facing terminal illnesses for over fifteen years. The organization is Medicare/Medi-Cal certified and accredited by The Joint Commission, ensuring a high standard of care.
Services & Support
Active Hospice Care offers a comprehensive range of services designed to meet the needs of patients and their families. This includes nursing care, social worker support, transportation, and assistance with medical supplies. Families have noted that the staff is attentive and informative, guiding them through the hospice care process step by step.
Care Approach & Staff
The staff at Active Hospice Care is described as compassionate, professional, and dedicated to providing comfort and dignity to patients. Many families expressed gratitude for the kindness and support received during difficult times. Reviewers highlighted the nursing team’s attentiveness and the emotional support provided, creating an environment where families felt cared for and respected.
Who They Serve
Active Hospice Care serves patients facing terminal illnesses and their families, focusing on providing comfort and support during end-of-life care. The organization aims to ensure that patients can spend their final days surrounded by loved ones in a peaceful environment.
What Families Say
Families consistently commend Active Hospice Care for their exceptional service and compassionate approach. Many shared heartfelt experiences of gratitude for the support provided to their loved ones, emphasizing the professionalism and kindness of the staff. However, there were also concerns regarding communication and follow-up care, with some families feeling that their needs were not adequately addressed at critical moments.
Room for Improvement
While many families praised the care received, some expressed dissatisfaction with communication and responsiveness from the management. Instances of perceived rudeness and inadequate follow-up were noted, suggesting that there may be areas for improvement in customer service and patient care coordination.
Summary
Active Hospice Care Inc in Burbank, California, is committed to delivering compassionate and professional hospice care to patients and their families. With a focus on comfort and dignity, the organization has garnered positive feedback for their attentive nursing staff. However, some families have raised concerns about communication and follow-up, indicating that while the care provided is often exceptional, there is room for improvement in overall service responsiveness.
