Overview
Brookdale Riverwalk, located in Bakersfield, California, is a continuing care retirement community (CCRC) that offers a range of living options including independent living, assisted living, memory care, and skilled nursing. The facility aims to provide a supportive environment where residents can enjoy their independence while having access to care if needed. Staff members are available 24/7 to respond to emergencies, ensuring residents have assistance nearby.
Services & Support
Brookdale Riverwalk offers a variety of services designed to support residents at all stages of life. These include assistance with daily activities, medication management, and rehabilitation services. The community provides opportunities for residents to engage in hobbies and social activities, fostering connections with peers.
Care Approach & Staff
The care approach at Brookdale Riverwalk emphasizes a resident-centered philosophy, with staff available around the clock. However, multiple reviews indicate significant concerns regarding staff responsiveness and training. Families have reported delays in assistance and a lack of adequate supervision, leading to instances of neglect and unmet needs for residents.
Who They Serve
Brookdale Riverwalk serves a diverse population, including seniors needing varying levels of care, from those seeking independent living to those requiring memory care and skilled nursing. The environment is designed to accommodate individuals with different needs, although experiences have varied widely among families.
Levels of Care
The community provides multiple levels of care, including independent living, assisted living, memory care, and skilled nursing. This allows residents to transition between levels of care as their needs change. However, some families have expressed dissatisfaction with the quality of care received, particularly in memory care and skilled nursing.
Living Options & Amenities
Brookdale Riverwalk features various living arrangements, including studio, one-bedroom, and two-bedroom apartments, as well as villas. Residents can participate in activities such as cooking classes and creative writing, aimed at enhancing their quality of life. While the facility is described as clean and inviting, some families have expressed concerns about the overall care and management of the community.
Dining & Activities
The community offers dining services, although reviews indicate that food quality may not consistently meet residents’ expectations. Activities are available to engage residents, but some families have reported that participation can be limited due to staffing issues.
What Families Say
Reviews from families highlight a mix of experiences at Brookdale Riverwalk. While some families have noted positive interactions with staff and activities that engage residents, a significant number have raised serious concerns regarding care quality, responsiveness, and overall management. Many families have expressed frustration over communication issues and the perceived neglect of their loved ones.
Room for Improvement
There are notable areas for improvement at Brookdale Riverwalk, particularly regarding staff responsiveness and the handling of residents’ needs. Families have reported instances of delayed assistance, lack of supervision, and inadequate communication, which have contributed to negative experiences.
Summary
Brookdale Riverwalk offers a range of living options and care services for seniors in Bakersfield, but experiences among families have varied significantly. While the community provides opportunities for engagement and independence, serious concerns regarding care quality and staff responsiveness have been raised. Families considering Brookdale Riverwalk should carefully assess their loved ones’ needs and expectations.
